Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

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Dean
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Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

Post by Dean » 22 Jul 2020, 11:10

Hello Nick,
The issue might come from the fact that you are using an old dongle. Do you mind if we continue this via email? I will send you a PM.
Anyway the "STD" in your Lock code is for "Standalone" meaning that you are using a 1-user dongle and not a Network one ("NET").
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NickH
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Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

Post by NickH » 22 Jul 2020, 11:14

Ok, thanks. I will check my messages.

dstern841
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Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

Post by dstern841 » 17 Aug 2020, 11:15

I have been using Tvpaint for months on my Mac Book Pro with MacOS High Sierra Version 10.13.6 with the drivers that you sent me.
I don't know why it has stopped working.
The dongle is connected correctly (the yellow light is on), but when I start the software, a message window appears saying that the Tvpaint doesn't detect the dongle.
I have re-started the computer several times, and tried with another usb-c adaptor, but the same message appears.
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Dean
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Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

Post by Dean » 17 Aug 2020, 13:42

Hello dsern841, I just contacted you via PM :)
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NickH
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Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

Post by NickH » 19 Sep 2020, 09:19

Just came in to say that Dean was correct, my problem was the old SuperPro dongle. He sent out a new one, I got a new lock code and unlock code, and I confirmed that TVP 11 does now run on my iMac/OS X Catalina with the new dongle. I have sent the old one back. So it's all good!
But today I got a pop-up message on the iMac, saying "Legacy System Extension - Existing software on your system loaded a system extension signed by SNFT Germany GmbH which will be incompatible with a future version of Mac OS. Contact the developer for support." I believe that would be the Sentinel dongle driver? TVP is working fine at the moment with OS 10.15.6, so I don't know what new update is likely to cause the problem.

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Dean
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Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

Post by Dean » Yesterday, 08:38

Hi Nick,
Your Mac must be referecing the upcoming Big Sur update. As usual and like a big part of our competitors, we recommend delaying the update on your machine until we have more information on how to make it work perfectly on the new version :)
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