stopyelling wrote: ↑
07 Feb 2018, 18:35
I attend Concordia University and recently asked about 20 students who own their own private copy of TVP for years about this change in policy about dongles.
I've lost my dongle, what can I do ?
You'd better look a lot harder or pay for a new TVPaint Animation license...
It seems pretty brutal, but you must understand that your dongle is your license. Sending another dongle means sending a new free license. We have no way of differentiating unlucky people from dishonest ones.
That said, never lose your dongle !"
https://www.tvpaint.com/v2/content/arti ... ategory=30
None of them knew about it and were all pretty confused as to why they didn't get a notification about such a significant change.
I want to know if they were correct in their assessment of not getting notified or not.
As I understand it , that has always been the policy , it has not changed. It's the same with all other software companies that sell software with a dongle. If you lose the dongle you must purchase a new license because the software company has no way to know if a user is honest or dishonest, so a dishonest person could claim : "I lost my dongle, please help me , send me a new one."
, but in fact they did not really lose it , so providing a new dongle is giving away the software for free , and then that person will have two licenses for the price of one. ( If a dongle is defective or is damaged it can be exchanged for a new dongle)
I think what could be done is to include a printed notice on a slip of paper that is inside the install DVD packaging , which has the same text as the FAQ , emphasizing "Don't lose the dongle or you will have to pay for a new license"
. Also , maybe put the same notification on the invoice. Because not everyone will bother to come to the TVPaint.com website to read the FAQs .
Animator, TVPaint Beta-Tester, Animation Educator and Consultant.
MAC OS 10.14.6 , Macbook Pro Retina 15-inch, Late 2013,
2.3 GHz Intel Core i7, 16 GB Memory , TVPaint PRO 11.5.1 - 64bit ,
Wacom Cintiq 21 UX ,Wacom Intuos Pro 5 , Wacom driver version 6.3.39-1