TVPaint 11.0.0 crashes after computer boot [solved]

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Broughtvulture
Posts: 31
Joined: 09 Jul 2015, 00:58

TVPaint 11.0.0 crashes after computer boot [solved]

Post by Broughtvulture » 16 Jul 2015, 16:00

Hey everyone, I just signed up on the forum last week. I've been using TVPaint 10.0.16 for a couple months and it is truly an amazing program, so I went ahead and purchased TVPaint 11 Pro. I also want to thank the team that is working on this magnificent work of art and everyone who supports it.

TVPaint (both 10.0.16 & 11) will open but automatically crashes and continues to do this until I do this:

1) Open taskmanager
2) end process for "GWU.exe" and/or "TWCU.exe"

At first I just end processed suspicious programs like these to see if it was the cause and my assumption worked out. After doing that TVPaint functions normally, even after closing and reopening the program, this only happens when I restart my computer. I was wondering if anyone else has/had this issue, if there is a permanent solution(thinking of deleting the 2 programs), or why this is happening? As a side note, I'm waiting for my unlock code which will hopefully arrive today or sometime this week. Maybe TVPaint 11.0.1 already resolved this issue, but as of now I'm unsure.

Specs:
Windows 7 Home Premium 64-bit
TVPaint 11.0.0 Professional 64-bit
Windows 7 64-bit
FX 8350 8 Core - 16 GB RAM
TVPaint Professional 11.0.8 64-bit

BNV

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D.T. Nethery
Posts: 2628
Joined: 27 Sep 2006, 19:19

Re: TVPaint 11.0.0 crashes after computer boot

Post by D.T. Nethery » 16 Jul 2015, 17:10

Broughtvulture wrote:Hey everyone, I just signed up on the forum last week. I've been using TVPaint 10.0.16 for a couple months and it is truly an amazing program, so I went ahead and purchased TVPaint 11 Pro. I also want to thank the team that is working on this magnificent work of art and everyone who supports it.

TVPaint (both 10.0.16 & 11) will open but automatically crashes and continues to do this until I do this:

1) Open taskmanager
2) end process for "GWU.exe" and/or "TWCU.exe"

At first I just end processed suspicious programs like these to see if it was the cause and my assumption worked out. After doing that TVPaint functions normally, even after closing and reopening the program, this only happens when I restart my computer. I was wondering if anyone else has/had this issue, if there is a permanent solution(thinking of deleting the 2 programs), or why this is happening? As a side note, I'm waiting for my unlock code which will hopefully arrive today or sometime this week. Maybe TVPaint 11.0.1 already resolved this issue, but as of now I'm unsure.

Specs:
Windows 7 Home Premium 64-bit
TVPaint 11.0.0 Professional 64-bit
I think when you receive your unlock code for TVPaint 11 you should uninstall both versions , then reinstall TVPaint 11 , register it , and then immediately update to TVPaint 11.0.1 .

10.0.16 is an old version from over 2 years ago (and long unavailable for download from TVPaint.com) , so I can only assume the version you are using was downloaded from some other site , so it may have a virus hidden in it by the pirates who hacked it. As precaution run your anti-virus software and completely uninstall TVPaint 10.0.16 .
MAC OS 10.12.6 , Macbook Pro Retina 15-inch, Mid 2015,
2.5 GHz Intel Core i7, 16 GB Memory , TVPaint PRO 11.0.8, 64bit -
Wacom Cintiq 21 UX - Wacom Intuos Pro 5 - driver version 6.3.20-8

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Fabrice
Posts: 10077
Joined: 17 Jul 2007, 15:00
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Re: TVPaint 11.0.0 crashes after computer boot

Post by Fabrice » 17 Jul 2015, 14:03

Classical problem when using cracked products like 10.0.16.
Format your hardrive and reset your whole operating system.
Then check your bank account if you used your credit card recently, change your credit card if required.

Remember : Pirates are not here to help anyone.
They just want your steal your money with hacked software, give you viruses, malware, etc ...
Fabrice Debarge

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Broughtvulture
Posts: 31
Joined: 09 Jul 2015, 00:58

Re: TVPaint 11.0.0 crashes after computer boot

Post by Broughtvulture » 28 Jul 2015, 12:55

Thanks D.T. Nethery and Fabrice, the program is working like normal program now.
Windows 7 64-bit
FX 8350 8 Core - 16 GB RAM
TVPaint Professional 11.0.8 64-bit

BNV

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Broughtvulture
Posts: 31
Joined: 09 Jul 2015, 00:58

Re: TVPaint 11.0.1 crashes after computer boot

Post by Broughtvulture » 25 Sep 2015, 21:07

This is getting frustrating, seems as if TVPaint Animation 11.0.1 Pro isn't opening at all and when it does it crashes at random times during the saving process of my project. At first I got this error, when I tried opening it.
Application Error:
The instruction at 0xdb73e4aa referenced memory at 0xffffffff. The memory could not be read.

So I decided to uninstall and reinstall and it worked after trying to open it the second time and the I decided to save and boom it crashes. So I tried opening it again, low behold it is back to step one of trying to open it once again.
Application Error:
The instruction at 0xda48191f referenced memory at 0xda48191f. The memory could not be read.

Here is a summary of the opening process. I have a shortcut of TVPaint on my taskbar and when I click on it, the program highlights(like any normal program), then dehighlights(like it was closed) a second later without even popping up a window. But when it does stay highlighted it either works or shows those Application Error windows. Please help. I decided to continue this thread, since the problem seems to be similar.
Windows 7 64-bit
FX 8350 8 Core - 16 GB RAM
TVPaint Professional 11.0.8 64-bit

BNV

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D.T. Nethery
Posts: 2628
Joined: 27 Sep 2006, 19:19

Re: TVPaint 11.0.1 crashes after computer boot

Post by D.T. Nethery » 26 Sep 2015, 14:03

Broughtvulture wrote:This is getting frustrating, seems as if TVPaint Animation 11.0.1 Pro isn't opening at all and when it does it crashes at random times during the saving process of my project.
The newest released version is 11.0.2 . Try updating to 11.0.2 to see if that helps .

viewtopic.php?f=10&t=9058#p84922" onclick="window.open(this.href);return false;

http://www.tvpaint.com/v2/content/artic ... pdate.php/" onclick="window.open(this.href);return false;


.
MAC OS 10.12.6 , Macbook Pro Retina 15-inch, Mid 2015,
2.5 GHz Intel Core i7, 16 GB Memory , TVPaint PRO 11.0.8, 64bit -
Wacom Cintiq 21 UX - Wacom Intuos Pro 5 - driver version 6.3.20-8

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Fabrice
Posts: 10077
Joined: 17 Jul 2007, 15:00
Contact:

Re: TVPaint 11.0.0 crashes after computer boot

Post by Fabrice » 26 Sep 2015, 14:04

yes, a lot have crash bugs have been fixed in the 11.0.2.

Of course, as long as you have a cracked software 10.0.16 installed, things might not work as expected.
As explained above, there is only one thing to do in your situation :
Format your hardrive and reset your whole operating system.
Then check your bank account if you used your credit card recently, change your credit card if required.

Remember : Pirates are not here to help anyone.
They just want your steal your money with hacked software, give you viruses, malware, etc .
Fabrice Debarge

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