can't open saved file. file not found error. related to heavy imported video Topic is solved

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TVP quest
Posts: 3
Joined: 21 Apr 2021, 13:21

can't open saved file. file not found error. related to heavy imported video

Post by TVP quest » 22 Apr 2021, 13:25

Hello everybody

*** SYSTEM info:
OS windows 10 Professionnel 64 bit
RAM 16 Go
Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz
TVPaint (11.5.0 – 64 bits) 11 Pro STD
Cintiq 13HD Wacom
Carte graphic GeForce GTX 1050Ti
driver 6.3.42-2

**** DOWNLOAD LINK for corrupted file:
https://mab.to/CLcFqVdbf

*** WHAT HAPPENED:
I had a first tvp project "04_vestiaire_final" where I imported a heavy video -- 8.85 Go. (It had 4 shots over all in it. heavy)
I worked on that one, added animation layers etc... saving went well.

Than it became too heavy, (slow saving) so I copy the shot in question (with the video) and pasted it (paste clip) into a new project. (than saved in a new folder with a new name)
I worked on it adding animation layers and saved it, everything went well.

the next day I try to open it and TVPaint rams doesn’t react. (turning circle icon and then freezes)
I Tried opening it from the open with panel and got this error message:
File can’t be found.

Maybe the link to the video file is not working/corrupted because it wasn't directly imported to the project? (the copy clip didn't work)
The original project "04_vestiaire_final" with several videos and 4 shots weights 7.57 Go.
This new file weights only 2.699 Go,

Can you please recover the file with the animation layers? its ok if it’s without the video. any recovery or solution will help
Thank you very much
have a good day

TVP quest
Posts: 3
Joined: 21 Apr 2021, 13:21

Re: can't open saved file. file not found error. related to heavy imported video

Post by TVP quest » 23 Apr 2021, 11:42

Hello Again

This is a little urgent, can you please tell me if the file can be restored?
Thank you very much

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Dean
Site Admin
Posts: 482
Joined: 28 May 2018, 09:07

Re: can't open saved file. file not found error. related to heavy imported video

Post by Dean » 23 Apr 2021, 12:26

Hello, we are studying your file and will get back to you ASAP.

Best regards,
-Sales and Support-
Probably a vampire

TVP quest
Posts: 3
Joined: 21 Apr 2021, 13:21

Re: can't open saved file. file not found error. related to heavy imported video

Post by TVP quest » 28 Apr 2021, 15:08

Hello, are there news regarding the file?
Best regards,

User avatar
Dean
Site Admin
Posts: 482
Joined: 28 May 2018, 09:07

Re: can't open saved file. file not found error. related to heavy imported video

Post by Dean » 29 Apr 2021, 10:55

Hello, the project is currently being analyzed, I will contact you soon via PM when we have more info.
-Sales and Support-
Probably a vampire

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Matthieu
Site Admin
Posts: 12
Joined: 11 Jan 2021, 13:10

Re: can't open saved file. file not found error. related to heavy imported video

Post by Matthieu » 29 Apr 2021, 11:34

Hello, you should have received a PM containing a link to download what we were able to restore from your project. Please don't forget to mark your topic as 'Solved'.

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