TVP wont open file

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Johannes
Posts: 29
Joined: 01 Apr 2012, 12:11

TVP wont open file

Post by Johannes » 12 May 2017, 12:14

Dear Support Forum,

i have been working on a file without problems. When i try to open that file now, tvp is doing nothing. the file is attached:
neuland_01_170510.tvpp
this file wont open on my machine
(20.95 MiB) Downloaded 211 times
TVP is on Version 11.0.6-64 bkits
Im on Windows 7 professional Version 6.1 (Build 7601: Service Pack 1)

Any help would be apreciated.

Until then i'm trying to recreate the file from an earlier version (opens without problem).

Thanks in advance
Johannes

o0Ampy0o
Posts: 115
Joined: 25 Oct 2015, 22:26

Re: TVP wont open file

Post by o0Ampy0o » 13 May 2017, 02:24

(My system TVPaint Pro 11.0.6 64bit Mac/OS X 10.10.5 Yosemite)

FWIW

Opening TVPaint in advance and using File => Open/Import ...produced an untitled new project file rather than your file.

With TVPaint closed, right-clicking on the downloaded file and choosing TVPaint ...also produced an untitled new project file rather than your file.

(NOTE: I still have the trial software installed along with my purchased license copy and by default my system opens the trial when I just click on a .tvpp file so in this experiment I chose the purchased license copy.)
Main System: Mac Pro running OS X: 10.10.5 | 3.8GHz i7 | 32GB RAM | NVIDEA GeForce GTX 970 4GB | 64-bit TVPaint Pro 11.0.6 | iPad Pro, Apple Pencil and Astropad | Wacom Intros Pro using Driver: 6.3.21-8

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Fabrice
Posts: 10079
Joined: 17 Jul 2007, 15:00
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Re: TVP wont open file

Post by Fabrice » 13 May 2017, 13:18

Hi there,

I can't look at it from home, but we will try monday.
Fabrice Debarge

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Eric Scholl
Posts: 1303
Joined: 04 Apr 2011, 14:40

Re: TVP wont open file

Post by Eric Scholl » 15 May 2017, 07:01

Hi Johannes,

We tried to recover your file, but it seems it is completely empty.
We managed to recover other corrupted files before, but I think it's the first time I see a file with absolutely nothing inside it.
Do you remember if you had a problem when saving it ( a crash, your computer shuting down unexpectedly ) ?

Sadly, I think you'll have to continue using your earlier version of the file.

Johannes
Posts: 29
Joined: 01 Apr 2012, 12:11

Re: TVP wont open file

Post by Johannes » 15 May 2017, 09:05

Hello,

i dont remember anything special. TVPaint runs not very stable on this system anyways. It just quits from time to time at startup. But i didnt notice anything on quiting/saving. It was no big deal this time. I imported many brushes from the previous version of tvpaint. Can that cause issues? Mostly animated brushes with lots of frames. Is there a good way to transfer all the brushes an d panels from tvpaint versions? I think i may have to reset TVPaint completely nad the reimport of all these brushe swill be a very repetive task...

Best Johannes.

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