ok, here is the latest update :
- Regarding the v11.x.x :
Please update to the 11.0.3 or higher, the problem will be automatically solved.
The update is free for all the 11.x.x registered users.
- Regarding the v9.5.21 :
There is no way to make the v9.5.21 working, the code and compiler are too old (8 years ...) to be used and fixed, some of the computers used at this time are even not working anymore.
In addition, I would say that when we launched the first v9 , the latest Microsoft Operating System was Windows Vista (Windows 7 was released a few months after). The v9 worked smoothly with Windows XP, Windows Vista, Windows Seven, Windows 8. Windows 10 (prior to its anniversary update) will be the lastest compatible operating system compatible.
It's sad, but we have done our best with the v9 during years and reached one of our technical support limit here.
People who wants to upgrade to v11 can use our contact form : http://www.tvpaint.com/contact-us
" onclick="window.open(this.href);return false; and write "Windows 10 compatibility issue" as subject.
- Regarding the v10.5.7 :
Well, the problem is :
* only linked to the Windows 10 operating system.
* most of the time random since more or less connected to your other software installed (which can also have problems).
* only occuring on the 32 bits versions of both Professionnal and Standard Edition.
The problem is not linked to :
* Wacom Drivers,
* Safenet protection system,
* TVPaint 10 animation pixel engine.
This latest point (> not linked to TVPaint 10 animation pixel engine)
, is the most important one :
As explained many times here and there in the forum : we still can't do any change within the core, pixel engine, of TVPaint Animation 10 (the v11 was released 18 months ago and we are preparing our next technology, in the middle of a lot work), but we can do something on the operating system related libraries.
Also, we don't want the people who purchased TVPaint Animation 10 in 2014 (less than 2 years ago) to be forced to upgrade to the v11 so quickly, because of Windows 10 (released in June 2015 more of less 6~7 months after we stopped to sell the v10 ...). A fair business in the software industry requires a reliable tech support, as far as possible.
Since it seems possible to fix and since many people might encounter the issue in the coming days, we are going to help as best as we can. If everything is going well, we should be able to release a fix in a few time : mid or end September at the earliest. We will let you know how it goes.
We are also waiting a little bit to see if this Windows update will be also released/reported on Windows 7 and 8 ... if so making a fix immediately wouldn't make sense (think about it, it's the first time in our history that a Microsoft update broke something!)
For the people who are in a hurry (i.e : people in production or schools installing several computers) please use our contact form : http://www.tvpaint.com/contact-us
" onclick="window.open(this.href);return false; and write "Windows 10 compatibility issue" as subject. We will find a technical solution, maybe a workaround until we release a fix or do a commercial gesture.
Well, that's it for today. Will keep you updated as soon as we have more relevant informations.