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TVPaint crashing after minimizing

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Re: TVPaint crashing after minimizing

Postby Fabrice » 28 Nov 2016, 10:28

ok, I will send you some files to download and instructions this week.
Fabrice Debarge, Product Manager, TVPaint Team
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Re: TVPaint crashing after minimizing

Postby Fabrice » 07 Dec 2016, 18:07

email sent !
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Re: TVPaint crashing after minimizing

Postby Lala-Ru » 10 Jan 2017, 16:04

Hello,

What was the resolution for this problem? I am still having the same problem of TVPaint crashing on my Surface Pro 4 when it's minimized and then maximized or if the window is moved at all. It is because of the pen pressure sensitivity? If anyone has any instructions could you please send them on.

Thanks very much!
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Re: TVPaint crashing after minimizing

Postby Fabrice » 10 Jan 2017, 17:26

Thanks for coming back to this topic. I thought you abandoned it.
We have received the dump file from Shunsuke Saito and we are currently trying to find from where comes the issue.
At the moment, we think that turning off wintab in the preferences should prevent the bug to happen. It's only a workaround before a fix.

But do you also want to help and record & sent us your own dump file ? That might help.
if so, I will send you some instructions.
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Re: TVPaint crashing after minimizing

Postby Lala-Ru » 11 Jan 2017, 18:17

Hello,

Thanks very much for looking into it. Have you had any feedback yet about resolving the issue permanently? Yes, I'm happy to help out with the problem if I can. What should I do next?
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Re: TVPaint crashing after minimizing

Postby Fabrice » 16 Jan 2017, 14:28

The first thing that would help is to answer this : viewtopic.php?f=10&t=6167

We miss :
your OS architecture (32 or 64 bit) + CPU type and amount of RAM.
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Re: TVPaint crashing after minimizing

Postby Mike » 18 Jan 2017, 13:23

We just bought a Surface4. No bug detected ...

Can you also provide the list of software installed on your computers ? (please do a screenshot of the add/remove programs window)
Did you install a specific N-Trig driver from the web ? If so, which one ?
Is your Windows and/or TVPaint in Japanese langage ?
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