TVPaint crashing after minimizing

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Fabrice
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Re: TVPaint crashing after minimizing

Post by Fabrice » 28 Nov 2016, 10:28

ok, I will send you some files to download and instructions this week.
Fabrice Debarge, Product Manager, TVPaint Team

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Fabrice
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Re: TVPaint crashing after minimizing

Post by Fabrice » 07 Dec 2016, 18:07

email sent !
Fabrice Debarge, Product Manager, TVPaint Team

Lala-Ru
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Re: TVPaint crashing after minimizing

Post by Lala-Ru » 10 Jan 2017, 16:04

Hello,

What was the resolution for this problem? I am still having the same problem of TVPaint crashing on my Surface Pro 4 when it's minimized and then maximized or if the window is moved at all. It is because of the pen pressure sensitivity? If anyone has any instructions could you please send them on.

Thanks very much!

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Fabrice
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Re: TVPaint crashing after minimizing

Post by Fabrice » 10 Jan 2017, 17:26

Thanks for coming back to this topic. I thought you abandoned it.
We have received the dump file from Shunsuke Saito and we are currently trying to find from where comes the issue.
At the moment, we think that turning off wintab in the preferences should prevent the bug to happen. It's only a workaround before a fix.

But do you also want to help and record & sent us your own dump file ? That might help.
if so, I will send you some instructions.
Fabrice Debarge, Product Manager, TVPaint Team

Lala-Ru
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Joined: 02 Nov 2016, 02:32

Re: TVPaint crashing after minimizing

Post by Lala-Ru » 11 Jan 2017, 18:17

Hello,

Thanks very much for looking into it. Have you had any feedback yet about resolving the issue permanently? Yes, I'm happy to help out with the problem if I can. What should I do next?

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Fabrice
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Re: TVPaint crashing after minimizing

Post by Fabrice » 16 Jan 2017, 14:28

The first thing that would help is to answer this : https://forum.tvpaint.com/viewtopic.php?f=10&t=6167" onclick="window.open(this.href);return false;

We miss :
your OS architecture (32 or 64 bit) + CPU type and amount of RAM.
Fabrice Debarge, Product Manager, TVPaint Team

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Mike
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Re: TVPaint crashing after minimizing

Post by Mike » 18 Jan 2017, 13:23

We just bought a Surface4. No bug detected ...

Can you also provide the list of software installed on your computers ? (please do a screenshot of the add/remove programs window)
Did you install a specific N-Trig driver from the web ? If so, which one ?
Is your Windows and/or TVPaint in Japanese langage ?
TVPaint Team

Lala-Ru
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Re: TVPaint crashing after minimizing

Post by Lala-Ru » 17 Feb 2017, 16:47

Hi there,

Sorry about the late reply. Here are the details of my Surface Pro 4:

Processor: i5-6300U CPU @ 2.40 GHz 2.50GHz
RAM: 4.00 GB
OS: 64-bit

My copy is the Standard English language version.

I'm still having many crashing issues as described above. When minimizing and maximizing again, or adjusting the window of TVpaint. I also have friends where TVpaint will crash after the Surface keyboard has been flapped up.

I haven't downloaded any N-trig drivers for it yet. Could you send me a link to a driver that might help with the issue?

Many thanks

Lala-Ru
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Joined: 02 Nov 2016, 02:32

Re: TVPaint crashing after minimizing

Post by Lala-Ru » 17 Feb 2017, 16:51

And my TVpaint copy is the latest version: Standard 11.0.3

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Thierry
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Re: TVPaint crashing after minimizing

Post by Thierry » 17 Feb 2017, 16:58

Actually, we released TVPaint Animation 11.0.6 four days ago.
Can you download it and see if you still have the issue ?
P.S. Si votre question a trouvé réponse, marquez votre sujet comme Résolu.
P.S. If your question has been answered, mark your topic as Solved.

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Fabrice
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Re: TVPaint crashing after minimizing

Post by Fabrice » 17 Feb 2017, 17:13

Lala-ru, please answer our questions, it will help us a lot !
Mike wrote:
18 Jan 2017, 13:23
(please do a screenshot of the add/remove programs window)
What is your OS language ?
Fabrice Debarge, Product Manager, TVPaint Team

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