Newest Hotfix made dongle not recognizable Topic is solved

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toddgass
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Joined: 28 Sep 2020, 02:23

Newest Hotfix made dongle not recognizable

Post by toddgass » 23 Oct 2021, 09:11

Hello,
I'm on Windows 10 PRO, completely up-to-date drivers, 128mb ram, and several tested working usb ports. I installed the newest Hotfix for windows 64, then restarted my computer and tried opening it. The USB dongle's green light was on, but TVPaint no longer recognized it. I updated the Sentinal drivers as I have seen mentioned in another post, still with no luck. I restarted the computer and tried another USB port. Green light and still not recognized. I reverted back to the previous version of TVPaint, and that still works. Out of curiosity, I tried reinstalling the hotfix, and that once again made my dongle unrecognized.
Thank you

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Xavier
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Re: Newest Hotfix made dongle not recognizable

Post by Xavier » 23 Oct 2021, 10:50

Weird, I'll check that on Monday, which edition of TVPaint is it ?
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toddgass
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Joined: 28 Sep 2020, 02:23

Re: Newest Hotfix made dongle not recognizable

Post by toddgass » 23 Oct 2021, 21:07

It’s the 11.5.3 hot fix (win64) that was just pushed a couple days ago that makes my dongle unrecognized. Reverting back to the 11.5.3 (before the hot fix) makes it work again.

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Xavier
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Re: Newest Hotfix made dongle not recognizable

Post by Xavier » 25 Oct 2021, 12:32

toddgass wrote:
23 Oct 2021, 21:07
It’s the 11.5.3 hot fix (win64) that was just pushed a couple days ago that makes my dongle unrecognized. Reverting back to the 11.5.3 (before the hot fix) makes it work again.
Indeed, there was an issue with the build. Could you please download again and retry ?
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toddgass
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Joined: 28 Sep 2020, 02:23

Re: Newest Hotfix made dongle not recognizable

Post by toddgass » 25 Oct 2021, 23:05

Thank you! The new file works!!!

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Xavier
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Re: Newest Hotfix made dongle not recognizable

Post by Xavier » 25 Oct 2021, 23:16

Great ! Glad to read that ;)
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