Dongle does not working

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KyroAtelerix
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Joined: 17 May 2020, 23:09

Dongle does not working

Post by KyroAtelerix » 07 Oct 2021, 22:18

I need help.
My dongle is not working (its weird because the light of the usb is good)

I don't know how to solve it.

Greetings,

Carlos
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KyroAtelerix
Posts: 2
Joined: 17 May 2020, 23:09

Re: Dongle does not working

Post by KyroAtelerix » 07 Oct 2021, 22:19

I'm using mac big sur 11.5.2

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Matthieu
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Re: Dongle does not working

Post by Matthieu » 08 Oct 2021, 09:26

Hello,

I have sent you a PM about this issue :)

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Sewie
Posts: 1271
Joined: 18 Jun 2008, 11:57
Location: The Netherlands, Europe
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Re: Dongle does not working

Post by Sewie » 16 Oct 2021, 13:38

Hello,

I have exactly the same issue.

I tried updating from 11.0.10 to 11.5.3 and after installation TVPaint won't open any more. I get the same message window as in the original post. Dongle is there, dongle light is on. I tried replugging the dongle, I tried reinstalling the Sentinel drivers. All to no avail.

Any idea what to do...?

(I am on Windows 10 64b)
Michael Sewnarain - Website
Windows 10/64b - TVP11.0.8 - Pro/64b - Cintiq24HD

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NathanOtano
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Re: Dongle does not working

Post by NathanOtano » 16 Oct 2021, 19:37

Same issue here
Creator of Disnosc, providing storyboard, animation and design for 2D realistic pictural animation: https://www.disnosc.fr/ - nathanotano@disnosc.fr
Highly interested in animation workflows, I'm open to scripting new TVP functions for individuals and studios. Please don't hesitate to contact me!

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Thierry
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Re: Dongle does not working

Post by Thierry » 18 Oct 2021, 12:19

Michael, Nathan, can you try this version of the Sentinel drivers: https://owncloud.tvpaint.com/index.php/ ... ggTDcxo39O ?

If it still doesn't work, I would suggest migrating to the new dongleless system.
Safenet dongles are a legacy protection system, and we won't be supporting them forever (it's been almost a year since we've stopped using them for new users).
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kartsuli
Posts: 8
Joined: 22 Apr 2019, 14:56

Re: Dongle does not working

Post by kartsuli » 20 Oct 2021, 12:14

Hi!

I also have the same problem on my macbook (Big Sur 11.6). I use TVP 11.5.3 and the dongle still works fine on windows, but not on my Mac after I updated it.

I guess the only solution is to move to the dongleless system? Is there a tutorial for that somewhere? :”)

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Thierry
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Re: Dongle does not working

Post by Thierry » 20 Oct 2021, 14:32

Hi kartsuli, I advise you to create a ticket using our Contact Form, and our team will take care of you as soon as possible :)
Si votre question a trouvé réponse, marquez votre sujet comme Résolu.
If your question has been answered, mark your topic as Solved.

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Sewie
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Re: Dongle does not working

Post by Sewie » 15 Nov 2021, 13:27

Thierry wrote:
18 Oct 2021, 12:19
Michael, Nathan, can you try this version of the Sentinel drivers: https://owncloud.tvpaint.com/index.php/ ... ggTDcxo39O ?

If it still doesn't work, I would suggest migrating to the new dongleless system.
Safenet dongles are a legacy protection system, and we won't be supporting them forever (it's been almost a year since we've stopped using them for new users).
Little update: I just installed the dongleless version and everything seems to be working fine. :)
Michael Sewnarain - Website
Windows 10/64b - TVP11.0.8 - Pro/64b - Cintiq24HD

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