Search found 48 matches

by Dean
31 Jan 2019, 10:28
Forum: Technical Support
Topic: TVpaint Androide license problems.
Replies: 18
Views: 6660

Re: TVpaint Androide license problems.

Hi Gbball,
the TVPaint Android app requires Android 5.0 to run. UnfortunateIy, I am not sure it can run on an Hybrid, since Wacom stopped supporting this model.
by Dean
21 Jan 2019, 15:39
Forum: Technical Support
Topic: Mac Updated and Dongle not recognized anymore
Replies: 4
Views: 3667

Re: Mac Updated and Dongle not recognized anymore

Hello Kyle,
I just sent you a private message regarding your issue ;)
by Dean
21 Jan 2019, 14:21
Forum: Technical Support
Topic: Registering Product
Replies: 3
Views: 2012

Re: Registering Product

Hello Cary,

The information you need was sent via an automatic email ;) Please note that the best way to get a fast response is to use the contact form on our website.

Cheers!
by Dean
21 Jan 2019, 10:32
Forum: Technical Support
Topic: Way to receive the installation link for non dvdplayer
Replies: 1
Views: 1294

Re: Way to receive the installation link for non dvdplayer

Hello Francesco,

A download link to the TVPaint installer will become available in your user account on the TVPaint website after purchase. You wil have the choice of the operating system you want to use it on. :D
by Dean
13 Dec 2018, 15:02
Forum: Technical Support
Topic: Mac OS High Sierra & Mojave (update 01/08/2018)
Replies: 78
Views: 67483

Re: Mac OS High Sierra & Mojave (update 01/08/2018)

Hello Bea,
I contacted you via email to solve this :) Will update this thread when we find the solution.
by Dean
05 Dec 2018, 09:09
Forum: Technical Support
Topic: TVP keep saying 'bad file error'...
Replies: 1
Views: 1776

Re: TVP keep saying 'bad file error'...

Hello Jangnari,
I just sent you a PM regarding your issue (:
by Dean
26 Nov 2018, 10:43
Forum: Technical Support
Topic: Dongle Not Working
Replies: 1
Views: 2110

Re: Dongle Not Working

Hello ctim,
I just sent you a private message regarding your issue ;)

Edit: Solved! The "blocked extension" wasn't appearing but the need to unblock Sentinel was still present.
by Dean
21 Nov 2018, 10:13
Forum: Technical Support
Topic: Corrupted TV Paint File
Replies: 1
Views: 1729

Re: Corrupted TV Paint File

Hi freddickery ,

I just sent you a private message regarding your issue! ;)
by Dean
19 Nov 2018, 09:52
Forum: Technical Support
Topic: Pointer changing to arrow
Replies: 10
Views: 3614

Re: Pointer changing to arrow

The cause is definitely notifications. Sadly, we currently don't have a way to control them, so the only solution is setting Do Not Disturb up to be active during your work hours.
by Dean
16 Nov 2018, 15:51
Forum: Technical Support
Topic: Pointer changing to arrow
Replies: 10
Views: 3614

Re: Pointer changing to arrow

Hi David, which tablet model and which version of its driver are you using, please ?
by Dean
09 Nov 2018, 11:10
Forum: Technical Support
Topic: Cant open tvpaint after reformatting.
Replies: 3
Views: 2077

Re: Cant open tvpaint after reformatting.

Hello Wayne, I just sent you an email to help you troubleshoot your issue ;)
by Dean
05 Nov 2018, 11:31
Forum: Communauté Francophone
Topic: Clé SafeNet ne fonctionne plus
Replies: 1
Views: 5087

Re: Clé SafeNet ne fonctionne plus

Bonjour Shegan, je vous ai contacté par message privé pour que nous examinions votre problème.

Edit: problème résolu 8) le driver Sentinel avait besoin d'être mis à jour vers la version 7.6.9.
by Dean
29 Oct 2018, 16:34
Forum: Off Topic Discussions
Topic: Stuck Viewing Current Layer
Replies: 1
Views: 3717

Re: Stuck Viewing Current Layer

Hello MPhelps,

Did you try pressing "=" ? It is used to only display the currently selected layer, you might have pressed it by mistake :wink:
by Dean
12 Oct 2018, 08:35
Forum: Technical Support
Topic: Image Library?
Replies: 2
Views: 1379

Re: Image Library?

Hello Loud,

Which Edition of TVPaint 11 are you using ? The Image Library is actually only available in the Professional Edition.
by Dean
21 Aug 2018, 08:22
Forum: Made with TVPaint
Topic: WIP Party Time & other stuff by DenX
Replies: 49
Views: 29496

Re: WIP Party Time & other stuff by DenX

Very nice work, it's so interesting to have access to the TVPP :)