Search found 257 matches

by Dean
04 May 2021, 11:24
Forum: Communauté Francophone
Topic: Cours d'anim 2D sur la chaîne de Benjamin Cerbaï
Replies: 1
Views: 214

Re: Cours d'anim 2D sur la chaîne de Benjamin Cerbaï

Bonjour Nathan, merci pour l'info !
by Dean
29 Apr 2021, 10:55
Forum: Technical Support
Topic: can't open saved file. file not found error. related to heavy imported video
Replies: 5
Views: 594

Re: can't open saved file. file not found error. related to heavy imported video

Hello, the project is currently being analyzed, I will contact you soon via PM when we have more info.
by Dean
29 Apr 2021, 09:03
Forum: Made with TVPaint
Topic: Academy Award winning "If Anything Happens I Love You" animated with TVPaint
Replies: 4
Views: 1184

Re: Academy Award winning "If Anything Happens I Love You" animated with TVPaint

Hello David, I can confirm what Thierry said but I also understand your point of view. Our Communication department was recently joined by Camille, who has many good ideas to improve our visibility on social media and make our content more diverse. You should see some changes in the coming months :)
by Dean
26 Apr 2021, 10:15
Forum: Technical Support
Topic: A newly created and saved project doesn't appear in Recent Files
Replies: 14
Views: 5002

Re: A newly created and saved project doesn't appear in Recent Files

Does TVPaint have full disk access in the Security settings of the Mac? Maybe this could help.
by Dean
23 Apr 2021, 12:26
Forum: Technical Support
Topic: can't open saved file. file not found error. related to heavy imported video
Replies: 5
Views: 594

Re: can't open saved file. file not found error. related to heavy imported video

Hello, we are studying your file and will get back to you ASAP.

Best regards,
by Dean
23 Apr 2021, 10:25
Forum: Technical Support
Topic: URGENT! BAD File, TVP file is damaged
Replies: 5
Views: 597

Re: URGENT! BAD File, TVP file is damaged

Wow David thank you so much for helping nika while we were all sleeping on our part of the globe :o

Nika, if the amount of data recovered by David is not enough, we can try to open it on our side but it is unlikely that we will get more data.
by Dean
21 Apr 2021, 15:35
Forum: Technical Support
Topic: TVPaint not playing sound
Replies: 1
Views: 279

Re: TVPaint not playing sound

Hello Tomas, could you host the sound file somewhere and send it to me in PM, please? Thanx!
by Dean
21 Apr 2021, 12:44
Forum: Technical Support
Topic: macOS Big Sur and TVPaint Animation 11
Replies: 38
Views: 27318

Re: macOS Big Sur and TVPaint Animation 11

Hello, a trial version is available on our website, so you can see for yourself how it runs ;)
by Dean
20 Apr 2021, 13:50
Forum: Technical Support
Topic: macOS Big Sur and TVPaint Animation 11
Replies: 38
Views: 27318

Re: macOS Big Sur and TVPaint Animation 11

Hello, TVPaint is fully compatible with Big Sur, while the dongle's driver has compatibility issues. Users who are using/going to upgrade to Big Sur can contact us via the support form on our website for instructions on how to be able to use TVPaint again.
by Dean
16 Apr 2021, 14:21
Forum: Technical Support
Topic: Troubles with copying configuration from Mac to Windows 10
Replies: 4
Views: 547

Re: Trouble copying configuration from Mac to Windows 10

Oh I thought that you had a secondary problem which was that the file requester was TVPaint's and not Windows explorer. I think we're going to need Xavier for this one :)
by Dean
16 Apr 2021, 10:11
Forum: Technical Support
Topic: Troubles with copying configuration from Mac to Windows 10
Replies: 4
Views: 547

Re: Trouble copying configuration from Mac to Windows 10

Hello Soom, it is possible to select the file explorer via the Interface menu indeed.
by Dean
16 Apr 2021, 09:14
Forum: Technical Support
Topic: Critical Bug! Elgato 4K60 Pro MK2 Capture Card can't capture TVPaint 11.5.0 and 11.5.1 Window Screen
Replies: 2
Views: 456

Re: Critical Bug! Elgato 4K60 Pro MK2 Capture Card can't capture TVPaint 11.5.0 and 11.5.1 Window Screen

Isn't it possible for the card to capture the whole screen at once? Wouldn't this be a satisfying fix? I know that OBS can capture TVP and CSP without an issue, is it used in your streaming setup?
I'm not used to capture cards for streaming.
by Dean
14 Apr 2021, 11:19
Forum: Technical Support
Topic: I lost all my custom brush! How do I get it back?
Replies: 6
Views: 802

Re: I lost all my custom brush! How do I get it back?

Okay could you try dragging and dropping one of them into your TVPaint window and see what happens?
Also, are some non-default panels appearing your Custom Panel menu list inside TVP?
by Dean
13 Apr 2021, 12:27
Forum: Technical Support
Topic: TVP 11.5 crash on opening various files
Replies: 5
Views: 630

Re: TVP 11.5 crash on opening various files

Hello, would it be possible for you to send me some of your files via google drive or wetransfer?
Which version of TVPaint 11 did you have installed before installing 11.5.1? This behavior hasn't been noticed so far.
by Dean
13 Apr 2021, 10:20
Forum: Technical Support
Topic: I lost all my custom brush! How do I get it back?
Replies: 6
Views: 802

Re: I lost all my custom brush! How do I get it back?

Are there any .tvpx files linked to your brush panels available on your machine?