Search found 60 matches

by Dean
23 Oct 2019, 13:57
Forum: Technical Support
Topic: Can't find the software in my download section
Replies: 3
Views: 683

Re: Can't find the software in my download section

Hello cesar_duran,
The Trial version cannot be used to activate a paid license, could you send me your dongle number via PM so I can find your account in the database?

Kind regards,
by Dean
23 Oct 2019, 13:21
Forum: Technical Support
Topic: lost brush
Replies: 4
Views: 813

Re: lost brush

Could you send me your email address via PM so I can send the panel to you?
by Dean
17 Oct 2019, 12:49
Forum: Technical Support
Topic: lost brush
Replies: 4
Views: 813

Re: lost brush

Hi,
Was it a brush from the default Tool Preset panel?
by Dean
14 Oct 2019, 14:58
Forum: Made with TVPaint
Topic: Mascot_Character_Animation
Replies: 5
Views: 1413

Re: Mascot_Character_Animation

Very funny! :lol: I particularly like the one where he is chilling in front of his TV, he reminds me of Wario's idle animations!
by Dean
02 Oct 2019, 10:04
Forum: Technical Support
Topic: File won't open
Replies: 1
Views: 581

Re: File won't open

Hello Mgrogan13,
Our genius developer Jeremy managed to save part of your project. Could you send me a MP with the email address I should send the new file to please?
by Dean
17 Sep 2019, 08:15
Forum: Technical Support
Topic: New Update: Start up crash
Replies: 5
Views: 2285

Re: New Update: Start up crash

Seems like it is 100% due to Mac Security, the software closing after displaying the "no dongle" message is no crash.
Please try using the Sentinel versions contained in the 11.0.9 install package to see if this changes anything.
by Dean
16 Sep 2019, 11:37
Forum: Technical Support
Topic: New Update: Start up crash
Replies: 5
Views: 2285

Re: New Update: Start up crash

Hello rkang1, Your issue seems to be linked to the Sentinel driver being blocked by Mac Security, please refer to this thread for a way to fix the situation :) https://forum.tvpaint.com/viewtopic.php?f=10&t=10944 Did you keep the same Sentinel version installed when installing 11.0.9 or did you inst...
by Dean
29 Aug 2019, 14:19
Forum: Technical Support
Topic: Custom Brush Panel Doesn't Open Up
Replies: 4
Views: 1753

Re: Custom Brush Panel Doesn't Open Up

Hmm I think I can see the top left corner of your Edit Brush window in the bottom right :p For MacOS users: Put your TVPaint in Fullscreen mode (green button on the TVPaint window's top bar) so you don't accidentally change the main window's size when retrieving it. https://i.imgur.com/7LFY1wv.png
by Dean
29 Aug 2019, 13:15
Forum: Technical Support
Topic: Custom Brush Panel Doesn't Open Up
Replies: 4
Views: 1753

Re: Custom Brush Panel Doesn't Open Up

Hello Nari,
Could you post a screenshot of your TVPaint window just after you click "Edit" please? :)
by Dean
22 Aug 2019, 09:51
Forum: Technical Support
Topic: TVP 11 Zoom Bug
Replies: 4
Views: 1588

Re: TVP 11 Zoom Bug

Regarding the first issue, it sounds a lot like the button used for right cliking on your Wacom peripheral has some sort of faulty contact, maybe you could try binding the right click to another button and see if this still happens. About the freezes: which Version/Edition of TVPaint are you using a...
by Dean
21 Aug 2019, 09:49
Forum: Technical Support
Topic: TVP 11 Zoom Bug
Replies: 4
Views: 1588

Re: TVP 11 Zoom Bug

Hello Nikhita,
This sounds like the Option key getting stuck somehow :? did this ever happen in another piece of software too?
Would it be possible for you to enable the Startup panel in your TVPaint's Preferences (in the Startup tab) and use it to reset your config to see if this changes anything?
by Dean
21 Aug 2019, 09:45
Forum: Technical Support
Topic: login problem
Replies: 4
Views: 1684

Re: login problem

Hello Mr Beumers,
Could you try using this version of Sentinel instead and see if this changes anything? https://sentineltechsupport.gemalto.com ... -released/

Please keep us informed :)
by Dean
12 Jul 2019, 15:34
Forum: Technical Support
Topic: Student Identification
Replies: 1
Views: 904

Re: Student Identification

Request was resolved via email :)
by Dean
12 Jul 2019, 15:08
Forum: Technical Support
Topic: Re-use animation
Replies: 2
Views: 977

Re: Re-use animation

Hello MetMorg,
What you are looking for must be an Animated Brush :)

Here is a tutorial on how to create one:

by Dean
12 Jul 2019, 13:56
Forum: Technical Support
Topic: TVPaint not playing sound
Replies: 1
Views: 741

Re: TVPaint not playing sound

Hello asmodai,
Are you able to play sound in a music player or a video on the first computer?
It is curious that TVPaint doesnt appear in the volume mixer.

Did you modify anything regarding the sound parameters inside TVPaint?