Search found 14 matches

by Dean
Yesterday, 15:02
Forum: Technical Support
Topic: Mac OS High Sierra & Mojave (update 01/08/2018)
Replies: 63
Views: 26582

Re: Mac OS High Sierra & Mojave (update 01/08/2018)

Hello Bea,
I contacted you via email to solve this :) Will update this thread when we find the solution.
by Dean
05 Dec 2018, 09:09
Forum: Technical Support
Topic: TVP keep saying 'bad file error'...
Replies: 1
Views: 80

Re: TVP keep saying 'bad file error'...

Hello Jangnari,
I just sent you a PM regarding your issue (:
by Dean
26 Nov 2018, 10:43
Forum: Technical Support
Topic: Dongle Not Working
Replies: 1
Views: 182

Re: Dongle Not Working

Hello ctim,
I just sent you a private message regarding your issue ;)

Edit: Solved! The "blocked extension" wasn't appearing but the need to unblock Sentinel was still present.
by Dean
21 Nov 2018, 10:13
Forum: Technical Support
Topic: Corrupted TV Paint File
Replies: 1
Views: 127

Re: Corrupted TV Paint File

Hi freddickery ,

I just sent you a private message regarding your issue! ;)
by Dean
19 Nov 2018, 09:52
Forum: Technical Support
Topic: Pointer changing to arrow
Replies: 7
Views: 346

Re: Pointer changing to arrow

The cause is definitely notifications. Sadly, we currently don't have a way to control them, so the only solution is setting Do Not Disturb up to be active during your work hours.
by Dean
16 Nov 2018, 15:51
Forum: Technical Support
Topic: Pointer changing to arrow
Replies: 7
Views: 346

Re: Pointer changing to arrow

Hi David, which tablet model and which version of its driver are you using, please ?
by Dean
09 Nov 2018, 11:10
Forum: Technical Support
Topic: Cant open tvpaint after reformatting.
Replies: 3
Views: 201

Re: Cant open tvpaint after reformatting.

Hello Wayne, I just sent you an email to help you troubleshoot your issue ;)
by Dean
05 Nov 2018, 11:31
Forum: Communauté Francophone
Topic: Clé SafeNet ne fonctionne plus
Replies: 1
Views: 493

Re: Clé SafeNet ne fonctionne plus

Bonjour Shegan, je vous ai contacté par message privé pour que nous examinions votre problème.

Edit: problème résolu 8) le driver Sentinel avait besoin d'être mis à jour vers la version 7.6.9.
by Dean
29 Oct 2018, 16:34
Forum: Off Topic Discussions
Topic: Stuck Viewing Current Layer
Replies: 1
Views: 427

Re: Stuck Viewing Current Layer

Hello MPhelps,

Did you try pressing "=" ? It is used to only display the currently selected layer, you might have pressed it by mistake :wink:
by Dean
12 Oct 2018, 08:35
Forum: Technical Support
Topic: Image Library?
Replies: 2
Views: 333

Re: Image Library?

Hello Loud,

Which Edition of TVPaint 11 are you using ? The Image Library is actually only available in the Professional Edition.
by Dean
21 Aug 2018, 08:22
Forum: Made with TVPaint
Topic: WIP Party Time & other stuff by DenX
Replies: 39
Views: 12110

Re: WIP Party Time & other stuff by DenX

Very nice work, it's so interesting to have access to the TVPP :)
by Dean
08 Aug 2018, 12:44
Forum: Technical Support
Topic: Mac OS High Sierra & Mojave (update 01/08/2018)
Replies: 63
Views: 26582

Re: Mac OS High Sierra (update 15/03/2018)

hello i have tried deleting and reinstalling Sentinal and tvpaint like you said many times over. But it still doesn't work and my dongle doesn't seem to have any problem. i have a High Sierra version 10.13.4 Hello Triuyen, could you contact me via PM so we can take a look into your MacOS situation ...
by Dean
17 Jul 2018, 10:28
Forum: Made with TVPaint
Topic: WIP Party Time & other stuff by DenX
Replies: 39
Views: 12110

Re: WIP Party Time

Well this looks crazy good, I would be interested in seeing you drawing stuff from other games :)
by Dean
06 Jul 2018, 07:22
Forum: Communauté Francophone
Topic: macOS 10.12 Sierra et TVPaint Animation
Replies: 11
Views: 14911

Re: macOS 10.12 Sierra et TVPaint Animation

Bonjour ubik, pourrions-nous échanger par mail afin que je vous aide à trouver une solution ?

Cela serait très utile en vue du futur passage de nombreux utilisateur de TVPaint sur la mise à jour Mojave.

Je vous ai envoyé un MP avec mon e-mail (: