Search found 63 matches

by Dean
13 Feb 2020, 10:01
Forum: Technical Support
Topic: TVPaint Doesn't Open?
Replies: 6
Views: 3173

Re: TVPaint Doesn't Open?

Hello Lunariette,

If you are using the Wacom driver, could you open the task manager and check if some of the processes linked to the said driver are opened several times?
Apps with names such as "Tablet Service" and a little tablet icon:

Image
by Dean
10 Dec 2019, 09:30
Forum: Technical Support
Topic: rotation
Replies: 3
Views: 1287

Re: rotation

Hello Adi,
Your workspace can be rotated using CTRL + ALT + left click.
The content of your image/selection can be rotated using the Transform tool (in the main panel or CTRL +T), don't forget to click Apply once you are done :)
by Dean
06 Dec 2019, 08:59
Forum: Technical Support
Topic: Strange white bar
Replies: 4
Views: 1355

Re: Strange white bar

Hi David, it seems to me that you just activated the notes' display above the playback space:
Image
by Dean
23 Oct 2019, 13:57
Forum: Technical Support
Topic: Can't find the software in my download section
Replies: 3
Views: 2038

Re: Can't find the software in my download section

Hello cesar_duran,
The Trial version cannot be used to activate a paid license, could you send me your dongle number via PM so I can find your account in the database?

Kind regards,
by Dean
23 Oct 2019, 13:21
Forum: Technical Support
Topic: lost brush
Replies: 4
Views: 2625

Re: lost brush

Could you send me your email address via PM so I can send the panel to you?
by Dean
17 Oct 2019, 12:49
Forum: Technical Support
Topic: lost brush
Replies: 4
Views: 2625

Re: lost brush

Hi,
Was it a brush from the default Tool Preset panel?
by Dean
14 Oct 2019, 14:58
Forum: Made with TVPaint
Topic: Mascot_Character_Animation
Replies: 5
Views: 5706

Re: Mascot_Character_Animation

Very funny! :lol: I particularly like the one where he is chilling in front of his TV, he reminds me of Wario's idle animations!
by Dean
02 Oct 2019, 10:04
Forum: Technical Support
Topic: File won't open
Replies: 1
Views: 1627

Re: File won't open

Hello Mgrogan13,
Our genius developer Jeremy managed to save part of your project. Could you send me a MP with the email address I should send the new file to please?
by Dean
17 Sep 2019, 08:15
Forum: Technical Support
Topic: New Update: Start up crash
Replies: 5
Views: 4053

Re: New Update: Start up crash

Seems like it is 100% due to Mac Security, the software closing after displaying the "no dongle" message is no crash.
Please try using the Sentinel versions contained in the 11.0.9 install package to see if this changes anything.
by Dean
16 Sep 2019, 11:37
Forum: Technical Support
Topic: New Update: Start up crash
Replies: 5
Views: 4053

Re: New Update: Start up crash

Hello rkang1, Your issue seems to be linked to the Sentinel driver being blocked by Mac Security, please refer to this thread for a way to fix the situation :) https://forum.tvpaint.com/viewtopic.php?f=10&t=10944 Did you keep the same Sentinel version installed when installing 11.0.9 or did you inst...
by Dean
29 Aug 2019, 14:19
Forum: Technical Support
Topic: Custom Brush Panel Doesn't Open Up
Replies: 4
Views: 2898

Re: Custom Brush Panel Doesn't Open Up

Hmm I think I can see the top left corner of your Edit Brush window in the bottom right :p For MacOS users: Put your TVPaint in Fullscreen mode (green button on the TVPaint window's top bar) so you don't accidentally change the main window's size when retrieving it. https://i.imgur.com/7LFY1wv.png
by Dean
29 Aug 2019, 13:15
Forum: Technical Support
Topic: Custom Brush Panel Doesn't Open Up
Replies: 4
Views: 2898

Re: Custom Brush Panel Doesn't Open Up

Hello Nari,
Could you post a screenshot of your TVPaint window just after you click "Edit" please? :)
by Dean
22 Aug 2019, 09:51
Forum: Technical Support
Topic: TVP 11 Zoom Bug
Replies: 4
Views: 2629

Re: TVP 11 Zoom Bug

Regarding the first issue, it sounds a lot like the button used for right cliking on your Wacom peripheral has some sort of faulty contact, maybe you could try binding the right click to another button and see if this still happens. About the freezes: which Version/Edition of TVPaint are you using a...
by Dean
21 Aug 2019, 09:49
Forum: Technical Support
Topic: TVP 11 Zoom Bug
Replies: 4
Views: 2629

Re: TVP 11 Zoom Bug

Hello Nikhita,
This sounds like the Option key getting stuck somehow :? did this ever happen in another piece of software too?
Would it be possible for you to enable the Startup panel in your TVPaint's Preferences (in the Startup tab) and use it to reset your config to see if this changes anything?
by Dean
21 Aug 2019, 09:45
Forum: Technical Support
Topic: login problem
Replies: 4
Views: 2751

Re: login problem

Hello Mr Beumers,
Could you try using this version of Sentinel instead and see if this changes anything? https://sentineltechsupport.gemalto.com ... -released/

Please keep us informed :)