Search found 539 matches

by David_Fine
30 Nov 2020, 21:59
Forum: Technical Support
Topic: macOS Big Sur and TVPaint Animation 11
Replies: 30
Views: 22673

Re: macOS Big Sur and TVPaint Animation 11

Thanks. So if I update to 11.5, will it work right now with or without a dongle? I see that 11.5 is really only a few days old. Did not realize that, so maybe that's why I was not notified just yet. I will follow up with support as it's unclear whether I can do this or not before they "transition" m...
by David_Fine
30 Nov 2020, 21:09
Forum: Technical Support
Topic: macOS Big Sur and TVPaint Animation 11
Replies: 30
Views: 22673

Re: macOS Big Sur and TVPaint Animation 11

Wait, I no longer need the dongle to use TVPaint? I'm using 11.0.10, but I realize that there is an 11.5 now. Why do users not receive any notification of an update? (Or at least this user.) Why did it jump from 11.0.10 to 11.5? Wouldn't 11.1 be the logical iteration? I mean, not telling you how to ...
by David_Fine
23 Nov 2020, 19:35
Forum: Technical Support
Topic: macOS Big Sur and TVPaint Animation 11
Replies: 30
Views: 22673

Re: macOS Big Sur and TVPaint Animation 11

Wouldn't it be easier if you just posted updates about the situation for all to see right here? I have TVPaint on a Mac running Catalina, and it's working fine, but I have ordered a new Macbook and so I will have Big Sur and ultimately, I would like to upgrade my iMac when I can, so I think posting ...
by David_Fine
20 Nov 2020, 04:34
Forum: Technical Support
Topic: macOS Big Sur and TVPaint Animation 11
Replies: 30
Views: 22673

Re: macOS Big Sur and TVPaint Animation 11

Any rough timeline on when you might have a Big Sur update? Or is anyone using it without issue?
by David_Fine
03 Nov 2020, 21:00
Forum: Technical Support
Topic: Cannot save!
Replies: 10
Views: 2500

Re: Cannot save!

In all the years, this has never happened before and I would have no way of finding out why this is happening since it is unique to TVPaint only. Good to know that other option is there.
by David_Fine
03 Nov 2020, 18:49
Forum: Technical Support
Topic: Cannot save!
Replies: 10
Views: 2500

Re: Cannot save!

Wasn't really aware of this option. So I changed it and now I get this strange looking stripy interface. Kind of PC looking. Are you suggesting it's a more stable way to save? Or should I just change to it if this problem ever happens again? Why is it there? I've not seen such an option in any other...
by David_Fine
03 Nov 2020, 01:09
Forum: Technical Support
Topic: Cannot save!
Replies: 10
Views: 2500

Re: Cannot save!

Sure thing.
screenshot_3030.jpg
screenshot_3030.jpg (39.01 KiB) Viewed 2372 times
by David_Fine
31 Oct 2020, 21:59
Forum: Technical Support
Topic: Cannot save!
Replies: 10
Views: 2500

Re: Cannot save!

Tried all options, but in the end, restart of computer fixed it. Never had this happen before, so assuming it was a freak thing.
by David_Fine
29 Oct 2020, 23:21
Forum: Technical Support
Topic: Cannot save!
Replies: 10
Views: 2500

Re: Cannot save!

I ended up force quitting and restarting the computer and it fixed it, but I lost an hours work. Any idea why this happened?
by David_Fine
29 Oct 2020, 19:02
Forum: Technical Support
Topic: Cannot save!
Replies: 10
Views: 2500

Cannot save!

Help! I started working on a project for an hour and then went to save it, but the save dialogue box will not appear and it will not save or save as. I don't want to lose my work by force quitting, but what is going on and how can I fix this to save my project? I am on Mac Catalina and using TVPaint...
by David_Fine
06 Dec 2019, 18:13
Forum: Technical Support
Topic: Strange white bar
Replies: 4
Views: 6199

Re: Strange white bar

Oh wow. That is well hidden as it doesn't come up on the upper menu at all when you search for it. I've never seen it before. Thank you for solving that.
by David_Fine
05 Dec 2019, 21:20
Forum: Technical Support
Topic: Strange white bar
Replies: 4
Views: 6199

Re: Strange white bar

Sure. This shows the notes open at the bottom with that stripe of notes on screen at the top as well. As I say, only in this scene and it happens if the scene is opened up on a different computer too.
screenshot_2502.jpg
by David_Fine
05 Dec 2019, 02:00
Forum: Technical Support
Topic: Strange white bar
Replies: 4
Views: 6199

Strange white bar

On one scene only, I have a white bar at the top of the window, but outside the working area. I just realized it is the same bar as the Notes track, which can be displayed below, but it won't go away. I've never seen the Notes track at the top like that. How do I make it go away?
by David_Fine
10 Sep 2019, 17:39
Forum: Technical Support
Topic: Why 11.0.9?
Replies: 6
Views: 9206

Re: Why 11.0.9?

Yes, very confusing. The message literally says "for those using the previous version of TVPaint 11". The previous version of 11 is 11.0.8, so that's me. I am offered a 25% discount to upgrade to 11.0.9, but it turns out, the upgrade is free for me because I have 11.0.8. It should say, "for those us...
by David_Fine
09 Sep 2019, 18:52
Forum: Technical Support
Topic: Why 11.0.9?
Replies: 6
Views: 9206

Re: Why 11.0.9?

Ah, well that's not clear at all from the email I just received and on logging into my account, I found an upgrade link under the Support heading (but not under software). An email to users with a direct link to a free upgrade would be much easier. Or even a message that says, "already an 11.0.08 us...