Search found 6 matches

by NickH
19 Sep 2020, 09:19
Forum: Technical Support
Topic: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)
Replies: 125
Views: 212646

Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

Just came in to say that Dean was correct, my problem was the old SuperPro dongle. He sent out a new one, I got a new lock code and unlock code, and I confirmed that TVP 11 does now run on my iMac/OS X Catalina with the new dongle. I have sent the old one back. So it's all good! But today I got a po...
by NickH
22 Jul 2020, 10:36
Forum: Technical Support
Topic: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)
Replies: 125
Views: 212646

Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

No warning. I rebooted, tried to open TVPaint, got the No Dongle message. Before clicking OK I checked the Settings>Security>General panel, no warning. Then I clicked on OK to open TVP, TVP crashed. Same as every time. I checked Settings>Security again, still no warning. I closed it, tried again. Wh...
by NickH
22 Jul 2020, 10:14
Forum: Technical Support
Topic: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)
Replies: 125
Views: 212646

Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

Thank you for replying. I am opening the Settings>Security and Privacy>General when i see the "no dongle" message. The Software Blocked warning is not there. I will re-boot the Mac again. It is getting rebooted each time I install the dongle driver, but I will do it again. This time I will not insta...
by NickH
22 Jul 2020, 06:48
Forum: Technical Support
Topic: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)
Replies: 125
Views: 212646

Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

Thank you Dean! That is useful to know, that the Safenet folder will not appear in Applications. I just went through the whole process again. Here are the steps: 1. Dongle is not attached. TVP is not installed. I remove all other USB devices except the keyboard, which has the Mouse connected to it. ...
by NickH
21 Jul 2020, 10:10
Forum: Technical Support
Topic: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)
Replies: 125
Views: 212646

Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

Help! The Post-Catalina dongle driver for TVP 11 Pro won't install on my 2013 iMac 17", running OS 10.15.5 Catalina (or the update to 10.15.6 either). I've followed the instructions, and the instructions for when the dongle doesn't work. I did the security thing in Settings to allow software from id...