TVPaint crash problem

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David_Fine
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Re: TVPaint crash problem

Post by David_Fine » 26 Mar 2015, 16:19

I thought embedding a custom panel was only in version 11. Can this be done in version 10.5.7? I should have 11 very soon, mind you.
David Fine
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Snowden Fine Animation Inc.
Vancouver, Canada

Elodie
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Re: TVPaint crash problem

Post by Elodie » 26 Mar 2015, 16:30

This feature is available since TVPaint 10.5.0 :)

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David_Fine
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Re: TVPaint crash problem

Post by David_Fine » 26 Mar 2015, 17:03

Elodie wrote:This feature is available since TVPaint 10.5.0 :)
Please explain how I do this!!! TVPaint has crashed during a panel export twice this morning. It's very frustrating and so I am desperate to know how to embed a panel to avoid this issue.

By the way, it happens no matter what kind of brush I am saving. It's not to do with the brush. Could be the most simple brush on one panel. Just one brush and when I go to export TVPX file, the whole program crashes immediately. Everything unsaved is lost.

Having said that about embedding being a fix, it is not really because I still will need to export a panel so that it can be shared with other users, so I do need a fix, but maybe 11 will be that fix.

WAIT, I can see that there is a menu item when you right click on the panel to embed it, so that's good, but I still need to be able to export the brush to share with other users, so this crashing is still killing me!

NEW INFO: I notice that when I open TVPaint, panels that were there before reappear. If I change or add a brush to one of those panels, then go to export tvpx, the save path is already there. I select OK, and it saves without crashing. If, however, I make a new panel, or load an existing panel which was not already loaded, then go to export tvpx, the save path is not there. When I choose the path and then hit OK, it crashes. Not sure what this tells us, but there is at least a distinction which causes this crash. Hope that helps.
David Fine
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Snowden Fine Animation Inc.
Vancouver, Canada

Elodie
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Re: TVPaint crash problem

Post by Elodie » 27 Mar 2015, 10:53


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Paul Fierlinger
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Re: TVPaint crash problem

Post by Paul Fierlinger » 27 Mar 2015, 12:28

David, about those crashes: since it's not happening to anyone else I really think you should consider opening a new configuration. You won't loose the current one and can always go back to it, but a new configuration gives you a pretty good chance that you won't be getting those crashes anymore. There's nothing to loose by trying it.
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Thierry
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Re: TVPaint crash problem

Post by Thierry » 27 Mar 2015, 12:52

I agree with Paul, using a new configuration could be helpful.
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Elodie
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Re: TVPaint crash problem

Post by Elodie » 27 Mar 2015, 13:04

Paul Fierlinger wrote:There's nothing to loose by trying it.

Actually, he may lose his custom panels and shortcuts.

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Paul Fierlinger
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Re: TVPaint crash problem

Post by Paul Fierlinger » 27 Mar 2015, 14:48

Well, I assume that everyone has those backed up somewhere on a HD, but yes, it does mean uploading them back again and placing them in their optimal places. For that purpose I once made a screen print of my GUI to make it easier to arrange all the boxes and now, with 11 it's easy to bring the screen print's JPEG into the Library to look at.
Paul
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Processor: i7-2600 CPU@3.40GHz
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David_Fine
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Re: TVPaint crash problem

Post by David_Fine » 27 Mar 2015, 18:23

I tried a new configuration and it crashed exactly the same way it did before. As soon as I hit OK on the panel export. It does not crash when I export a panel which has been exported before. That is, that it has a name and save path already defined.
David Fine
iMac late 2014 3.5 GHz, 32GB RAM
Snowden Fine Animation Inc.
Vancouver, Canada

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Paul Fierlinger
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Re: TVPaint crash problem

Post by Paul Fierlinger » 27 Mar 2015, 18:39

Bummer. Perhaps someone with a Mac will be willing to test this.
Paul
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schwarzgrau
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Re: TVPaint crash problem

Post by schwarzgrau » 28 Mar 2015, 16:00

I would test it, but could you tell me exactly what to test, cause I lost the plot some pages ago.
Mac OS X 10.11.6 / TVP 11.0.8 PRO / Cintiq 22HD
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Thierry
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Re: TVPaint crash problem

Post by Thierry » 30 Mar 2015, 08:50

David_Fine wrote:I tried a new configuration and it crashed exactly the same way it did before. As soon as I hit OK on the panel export. It does not crash when I export a panel which has been exported before. That is, that it has a name and save path already defined.
Hi David,

Can you send me a crash log ?
They are located in /Users/username/Library/Logs/DiagnosticReports and are named TVP Animation 10 Pro-Year-Month-Day-Hour-Minute-Seconds_ComputerName.crash.

This would help us track the issue :)

Edit : I didn't see that you already sent us one log. We'll look into it and see what causes the crash :)
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David_Fine
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Re: TVPaint crash problem

Post by David_Fine » 31 Mar 2015, 17:16

Thierry has figured it out!! YAY THIERRY! The crash happens when the field "unique name" is left blank. Since I have no clue what the purpose of that field is, I didn't bother filling it in. This causes a crash, for some reason. Put anything in there and it does not crash. This leads me to the question as to why there are four full names to give a panel. Why so many?? Why not just one panel name? Here are the four panel names:

1. The name you give the panel in the edit panel of the panel
2. The "Unique Name" in the Export dialogue.
3. The "Name" in the Export dialogue.
4. The name you give the file in the Save To path. That is, the actual file name that is saved to disk.

Why four different names for a panel?

Anyway, what a relief that Thierry solved this.
David Fine
iMac late 2014 3.5 GHz, 32GB RAM
Snowden Fine Animation Inc.
Vancouver, Canada

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Thierry
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Re: TVPaint crash problem

Post by Thierry » 01 Apr 2015, 08:34

Good to know that it's solved :p

So, a few explanations about the different names :

In TVPaint 11 "Unique Name" has been renamed into "Identification number", which is more accurate. This "Identification number" is only seen by you (when someone install a panel, it does not appear)
Here's an example : let's say that you make a panel containing a few brushes, you export it and share it on the forum. You give it the identification number "D_Fine_Brushes", and the name "David's Awesome Brushes 1.0"

Several weeks later, you decide to add a few brushes. So you add the brushes in your panel, and when you export it, you keep the identification "D_Fine_Brushes", and as you have added something, you name it "David's Awesome Brushes 1.1".
So, when someone will download the panel and install it, here's what will happen : TVPaint will look if an existing panel has the same identification number, and if it founds one, it will consider that we are installing an update.
4. The name you give the file in the Save To path. That is, the actual file name that is saved to disk.
Sometimes, the name of the tvpx file should not be the same as the panel's name. For example, in our case of "David's Awesome Brushes 1.0", having apostrophes in a file name is not really recommanded (and some OS don't allow apostrophes in file names)...

I agree that this can be confusing, and there is certainly something that we need to do here to make this more understandable.
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David_Fine
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Re: TVPaint crash problem

Post by David_Fine » 01 Apr 2015, 18:04

This is a good explanation. Thanks. Glad you agree that it could be clearer, since all these naming options seem to be unique to TVPaint. So +1 for making that clearer. Cheers!
David Fine
iMac late 2014 3.5 GHz, 32GB RAM
Snowden Fine Animation Inc.
Vancouver, Canada

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