Dongle doesn't work anymore!

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Wild-Cartoon-Feather
Posts: 8
Joined: 21 Feb 2018, 11:46

Dongle doesn't work anymore!

Post by Wild-Cartoon-Feather » 21 Feb 2018, 14:11

Hello I need your help.

For some reason I can not open TVPaint anymore, because that stupid mac of my for some reason can not find the dongle anymore. Even thought it still glows. Here is screenshot of the problem.
https://img2.picload.org/image/dadapgri ... um14.3.png

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Thierry
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Joined: 07 Jan 2013, 08:28

Re: Dongle doesn't work anymore!

Post by Thierry » 21 Feb 2018, 15:26

Hi,

Can you tell me which version of macOS you are using (Sierra, High Sierra) ?
P.S. Si votre question a trouvé réponse, marquez votre sujet comme Résolu.
P.S. If your question has been answered, mark your topic as Solved.

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Thierry CANTET

Wild-Cartoon-Feather
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Joined: 21 Feb 2018, 11:46

Re: Dongle doesn't work anymore!

Post by Wild-Cartoon-Feather » 21 Feb 2018, 15:31

I'm using High Sierra 10.13.3 on my MacBook Pro.

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Thierry
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Re: Dongle doesn't work anymore!

Post by Thierry » 21 Feb 2018, 15:49

I've sent you a PM :)
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P.S. If your question has been answered, mark your topic as Solved.

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Thierry CANTET

Patrick_Meikle
Posts: 3
Joined: 08 Mar 2018, 20:16

Re: Dongle doesn't work anymore!

Post by Patrick_Meikle » 09 Mar 2018, 16:19

Could I possibly receive that same PM? I'm currently having the same issue as well. Running Mac OS High Sierra 10.13.2 on my MacBook Pro mid-2015 model
Computer: MacBook Pro Mid-2015/ 2.2GHz Intel Core i7/16GB RAM
Software: TV Paint 11.0.8 (32-Bit) Standard Edition
Tablet: Wacom Cintiq 13HD

chrisheadrick
Posts: 18
Joined: 19 Jun 2009, 17:07

Re: Dongle doesn't work anymore!

Post by chrisheadrick » 31 Mar 2018, 18:56

Could I possibly get a link for the proper dongle driver also? Mine stopped working, and I went to the Sentinel driver page listed in the FAQs, but--honestly--I don't know which driver to download....tried one, it didn't work.

Mac OS High Sierra 10.13.3

Thanks!

Chris

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inkamon
Posts: 12
Joined: 09 Mar 2010, 10:16
Location: Berlin

Re: Dongle doesn't work anymore!

Post by inkamon » 04 Apr 2018, 21:43

Hello,

Same problem here! New Mac-only USBc ports+ USB hub, High Sierra 13.3 - dongle ist lit but the program cannot read it

Help please

Sue0110
Posts: 1
Joined: 22 Jan 2018, 17:21

Re: Dongle doesn't work anymore!

Post by Sue0110 » 11 Apr 2018, 04:02

I am having the same issue. I just bought a new iMAC running on High Sierra 10.13.3. Please help. Thanks

uyguyguy
Posts: 1
Joined: 10 Apr 2018, 15:07

Re: Dongle doesn't work anymore!

Post by uyguyguy » 11 Apr 2018, 09:07

I have the same problem, idk what driver to download. I'm working on iMac high Sierra 10.13.4
Dongle is flashing but the computer and TV paint don't recognize it

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inkamon
Posts: 12
Joined: 09 Mar 2010, 10:16
Location: Berlin

Re: Dongle doesn't work anymore!

Post by inkamon » 14 Apr 2018, 11:10

Found the answer in the FAQ
You need to install the Sentinel System Drive from the link provided there

Cheers

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D.T. Nethery
Posts: 2333
Joined: 27 Sep 2006, 19:19

Re: Dongle doesn't work anymore!

Post by D.T. Nethery » 14 Apr 2018, 16:46

inkamon wrote:
14 Apr 2018, 11:10
Found the answer in the FAQ
You need to install the Sentinel System Drive from the link provided there

Cheers
Hi, Inkamon-

Asking for a friend who has High Sierra and experiencing similar issue with the dongle not being recognized:

This is the link in the FAQ - https://sentinelcustomer.gemalto.com/sentineldownloads/

I'm wondering, from that list of drivers, which one did you download that worked for you ?
MAC OS 10.11.6 , Macbook Pro Retina 15-inch, Mid 2015,
2.5 GHz Intel Core i7, 16 GB Memory , TVPaint PRO 11.0.6, 64bit -
Wacom Cintiq 21 UX - Wacom Intuos Pro 5 - driver version 6.3.20-8

Wild-Cartoon-Feather
Posts: 8
Joined: 21 Feb 2018, 11:46

Re: Dongle doesn't work anymore!

Post by Wild-Cartoon-Feather » 27 Apr 2018, 09:39

Sadly, I made another update on my iMac and the TVPaint dongle once again doesn't work anymore. I sadly need once again the support of you guys. I can not believe I mad the same mistake again. :roll:

MBThomas
Posts: 13
Joined: 14 Apr 2013, 14:42

Re: Dongle doesn't work anymore!

Post by MBThomas » 15 May 2018, 18:43

I'm having the same problem. I even downloaded the new version of the sentinel protector and TVPaint still doesn't recognize my dongle. It doesn't help that I had just recently recovered from a massive reboot of my iMac. :(

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D.T. Nethery
Posts: 2333
Joined: 27 Sep 2006, 19:19

Re: Dongle doesn't work anymore!

Post by D.T. Nethery » 17 May 2018, 12:12

These are the latest instructions for getting High Sierra to install and recognize the dongle:

https://www.tvpaint.com/forum/viewtopic ... 44#p103514

You need to use the Sentinel driver 7.4.2 ( download link for driver 7.4.2 is at the link above)


.
MAC OS 10.11.6 , Macbook Pro Retina 15-inch, Mid 2015,
2.5 GHz Intel Core i7, 16 GB Memory , TVPaint PRO 11.0.6, 64bit -
Wacom Cintiq 21 UX - Wacom Intuos Pro 5 - driver version 6.3.20-8

MBThomas
Posts: 13
Joined: 14 Apr 2013, 14:42

Re: Dongle doesn't work anymore!

Post by MBThomas » 17 May 2018, 17:42

I've done that multiple times and it still didn't notice my dongle.

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