Pen doesn't draw anymore, if used outside of TVPaint

Please use this part to report bugs & errors, ask questions & "How to..."
Elodie
Posts: 13913
Joined: 06 Jan 2009, 09:53
Location: Metz

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by Elodie » 15 Oct 2015, 08:53

Peter, could you record this and show me ?

User avatar
schwarzgrau
Posts: 1040
Joined: 23 Jan 2012, 22:08
Location: Offenbach / Germany
Contact:

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by schwarzgrau » 15 Oct 2015, 11:54

I can confirm the behavior Peter mentioned and recorded it, even if I don't know why...
[qt]960,540,http://schwarzgrau.com/upload/eraser.mov[/qt]
Attachments
eraser.mov
(6.71 MiB) Downloaded 313 times
Mac OS X 10.11.6 / TVP 11.0.8 PRO / Cintiq 22HD
Mac OS X 10.11.6 / TVP 11.0.8 PRO / Cintiq Companion 2
SCHWARZGRAU.COM

User avatar
Peter Wassink
Posts: 3497
Joined: 17 Feb 2006, 15:38
Location: Amsterdam (Basse-Lotharingie)
Contact:

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by Peter Wassink » 15 Oct 2015, 12:35

yes similar thing, though i never have it while drawing like you show here(knock on wood) its always when coming from somewhere else f.i. keyframer.

to tap the back of the pen i flick it over my thumb till it touches the screen, that way i don't need to turn the whole pen like you do in the video (much faster thus minimizing the hassle)
Peter Wassink - 2D animator
• PC: Win10/64 Home - Xeon Quadcore E5410@2.33Ghz - 12Gb RAM
• laptop: Win10/64 Pro - i7-4600@2.1 GHz - 8Gb RAM

Elodie
Posts: 13913
Joined: 06 Jan 2009, 09:53
Location: Metz

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by Elodie » 15 Oct 2015, 13:08

Thnak you Schwarzgrau, but I'm missing some context. I mean, what were you doing before it happens, which function where you using, etc... ?

User avatar
schwarzgrau
Posts: 1040
Joined: 23 Jan 2012, 22:08
Location: Offenbach / Germany
Contact:

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by schwarzgrau » 16 Oct 2015, 11:09

Oh sorry, I didn't know this could be important. I clicked on a quicktime movie (Quicktime player X) with my stylus and then in the TVPaint window.
Mac OS X 10.11.6 / TVP 11.0.8 PRO / Cintiq 22HD
Mac OS X 10.11.6 / TVP 11.0.8 PRO / Cintiq Companion 2
SCHWARZGRAU.COM

Elodie
Posts: 13913
Joined: 06 Jan 2009, 09:53
Location: Metz

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by Elodie » 16 Oct 2015, 11:37

Hmm, cannot reproduce it with Capitan, even with several screens and a Cintiq.

User avatar
schwarzgrau
Posts: 1040
Joined: 23 Jan 2012, 22:08
Location: Offenbach / Germany
Contact:

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by schwarzgrau » 16 Oct 2015, 11:43

Hmmm I guess an update to Capitan wouldn't be a good idea, so is there maybe some Mac in your office with Yosemite or Mavericks installed?
Mac OS X 10.11.6 / TVP 11.0.8 PRO / Cintiq 22HD
Mac OS X 10.11.6 / TVP 11.0.8 PRO / Cintiq Companion 2
SCHWARZGRAU.COM

Elodie
Posts: 13913
Joined: 06 Jan 2009, 09:53
Location: Metz

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by Elodie » 16 Oct 2015, 12:18

Indeed : between upgrading to Capitan or breaking my leg, I should have chosen the second option.

My other colleagues are busy at the moment, they will run some tests later or on Monday :)

User avatar
Simone
Posts: 21
Joined: 10 Jun 2011, 16:04
Contact:

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by Simone » 12 Feb 2016, 03:11

Are there any news about this issue?
I tried upgrading to el capitan but I'm keeping having the same problem here too.. this is so annoying, each time I "go out" of tvp and come back I have to click randomly with the mouse and the cintiq stylus till the pen doesn't work again.
I tried both in osx 10.10 and 10.11 and with a cintiq companion hybrid and a cintiq 24 hd and the problem is always there..

Elodie
Posts: 13913
Joined: 06 Jan 2009, 09:53
Location: Metz

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by Elodie » 12 Feb 2016, 09:26

Are you in "mirror display" mode ? I have a similar issue only when I'm using this mode.

User avatar
schwarzgrau
Posts: 1040
Joined: 23 Jan 2012, 22:08
Location: Offenbach / Germany
Contact:

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by schwarzgrau » 12 Feb 2016, 10:00

I still got this problem without a mirrored display and it seems it has nothing to do with the quicktime player, but maybe with the quicktime frameworks? Since this problem persists using DJV instead of the quicktime player
Mac OS X 10.11.6 / TVP 11.0.8 PRO / Cintiq 22HD
Mac OS X 10.11.6 / TVP 11.0.8 PRO / Cintiq Companion 2
SCHWARZGRAU.COM

User avatar
Simone
Posts: 21
Joined: 10 Jun 2011, 16:04
Contact:

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by Simone » 12 Feb 2016, 19:54

I'm not in mirror display mode neither, I have an "extended display" through different monitors

Elodie
Posts: 13913
Joined: 06 Jan 2009, 09:53
Location: Metz

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by Elodie » 14 Feb 2016, 07:17

Simone : so, you unchecked the option "displays have different spaces" in the Mission control (in Mac system preferences), right ?

User avatar
Simone
Posts: 21
Joined: 10 Jun 2011, 16:04
Contact:

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by Simone » 15 Feb 2016, 00:38

Yes, it is unchecked

Elodie
Posts: 13913
Joined: 06 Jan 2009, 09:53
Location: Metz

Re: Pen doesn't draw anymore, if used outside of TVPaint

Post by Elodie » 15 Feb 2016, 06:19

Ok, so there is something else to check. I'm out of the office until Feb. 22nd : feel free to send me a reminder via a PM, if I forget :)

Post Reply