BUG REPORT: Exporting video bug on MacOS 10.14.6 from TVP 11.5.1

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skomdra
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Joined: 14 Aug 2010, 14:32

BUG REPORT: Exporting video bug on MacOS 10.14.6 from TVP 11.5.1

Post by skomdra » 19 Mar 2021, 20:11

Hi,
we are experiencing a bug when exporting from the project display tab in the full range mode. Instead of exporting the whole clip it exports, at random times, just the first clip, or a bit more than that, but not the full project. However, when we uncheck the full range box and manually choose in and out points, then it exports the whole thing. It repeated couple of times, without any reason, so it is most probably a bug. Thank you for the consideration.
Best regards
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TV Paint 11.0.8-64 bits ; iMac (Retina 5K, 27-inch, Late 2014) ; OSX 10.14; AMD Radeon R9 M295X 4096 MB; Wacom Driver version: 6.3.31-5

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Matthieu
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Re: BUG REPORT: Exporting video bug on MacOS 10.14.6 from TVP 11.5.1

Post by Matthieu » 24 Mar 2021, 13:03

Hello,

Thank you for noticing this. I seem to be able to replicate this behaviour: we're going to look into this issue. Could you please tell me if you're able to export your project in its entirety by unchecking the Full Range box and checking it again?

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skomdra
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Re: BUG REPORT: Exporting video bug on MacOS 10.14.6 from TVP 11.5.1

Post by skomdra » 24 Mar 2021, 18:41

Matthieu wrote:
24 Mar 2021, 13:03
Could you please tell me if you're able to export your project in its entirety by unchecking the Full Range box and checking it again?
No, we couldn't, and restarting doesn't help either. Thanks for looking into this :)
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TV Paint 11.0.8-64 bits ; iMac (Retina 5K, 27-inch, Late 2014) ; OSX 10.14; AMD Radeon R9 M295X 4096 MB; Wacom Driver version: 6.3.31-5

kariP
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Re: BUG REPORT: Exporting video bug on MacOS 10.14.6 from TVP 11.5.1

Post by kariP » 02 Apr 2021, 13:17

Don't know if it helps, but this happens on windows as well.
Glad I found this workaround though.

Kari
Windows 10 (64 bit), 8gb ram, intel i5 10400f.

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D.T. Nethery
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Re: BUG REPORT: Exporting video bug on MacOS 10.14.6 from TVP 11.5.1

Post by D.T. Nethery » 02 Apr 2021, 15:15

Matthieu wrote:
24 Mar 2021, 13:03
Hello,

Thank you for noticing this. I seem to be able to replicate this behaviour: we're going to look into this issue.

Could you please tell me if you're able to export your project in its entirety by unchecking the Full Range box and checking it again?
I have noticed the same problem when exporting from the Project tab.

Unchecking the Full Range box and then checking it again seems to fix the problem , but that workaround procedure must be performed for each project , every time an export is made.

Animator, TVPaint Beta-Tester, Animation Educator and Consultant.
MAC OS 10.14.6 , Macbook Pro Retina 15-inch, Late 2013,
2.3 GHz Intel Core i7, 16 GB Memory , TVPaint PRO 11.5.1 - 64bit ,
Wacom Cintiq 21 UX ,Wacom Intuos Pro 5 , Wacom driver version 6.3.39-1

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Soom
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Re: BUG REPORT: Exporting video bug on MacOS 10.14.6 from TVP 11.5.1

Post by Soom » 05 Apr 2021, 02:03

+1
happens in Mac OS High Sierra too
must mark the OUT position in order to export properly
Hackintosh, OS 10.13.6, Cintiq 22", TVP Pro 11.5.1, http://danasb.com

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Xavier
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Re: BUG REPORT: Exporting video bug on MacOS 10.14.6 from TVP 11.5.1

Post by Xavier » 07 Apr 2021, 10:06

Sorry about that ... it's the last time I implement a proposal during the beta testing.

We'd need to be more strict in our release procedure. The hardest part is to properly test the changes.
Short but strong

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