File is corrupted , crashing. I am requesting help to recover it . Topic is solved

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D.T. Nethery
Posts: 2609
Joined: 27 Sep 2006, 19:19

File is corrupted , crashing. I am requesting help to recover it .

Post by D.T. Nethery » 29 May 2020, 06:10

Hi, Thierry -

I have a TVPaint file that I was working on which will not open . The file loads up to 99% and then crashes. This has happened repeatedly.
Only this file. Otherwise TVPaint is working fine as usual.

It is quite a large file (6 GB) but I’ve worked with files that large or slightly larger without crashing . I’m afraid this file has become corrupted .

I hope there is a way to recover the contents of the file. I’m uploading it to Google Drive. I will email you the link when it is finished uploading .
I can’t post the link here on the public forum because the production is under a NDA , but TVPaint has signed this NDA . (you will know the production when you see the file).

I will email the link to your name @tvpaint.fr if that is still the correct email I should use ?

-David
MAC OS 10.12.6 , Macbook Pro Retina 15-inch, Mid 2015,
2.5 GHz Intel Core i7, 16 GB Memory , TVPaint PRO 11.0.8, 64bit -
Wacom Cintiq 21 UX - Wacom Intuos Pro 5 - driver version 6.3.20-8

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Dean
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Joined: 28 May 2018, 09:07

Re: File is corrupted , crashing. I am requesting help to recover it .

Post by Dean » 29 May 2020, 15:36

Hello Mr Nethery,
I contacted you via MP regarding your issue :)

Best,
-Sales and support-
Probably a vampire

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D.T. Nethery
Posts: 2609
Joined: 27 Sep 2006, 19:19

Re: File is corrupted , crashing. I am requesting help to recover it .

Post by D.T. Nethery » 29 May 2020, 16:55

Dean wrote:
29 May 2020, 15:36
Hello Mr Nethery,
I contacted you via MP regarding your issue :)

Best,
Thank you. I sent you the link to download the file . I hope it can be recovered.
MAC OS 10.12.6 , Macbook Pro Retina 15-inch, Mid 2015,
2.5 GHz Intel Core i7, 16 GB Memory , TVPaint PRO 11.0.8, 64bit -
Wacom Cintiq 21 UX - Wacom Intuos Pro 5 - driver version 6.3.20-8

Ambrose
Posts: 2
Joined: 16 Jun 2020, 23:50

Re: File is corrupted , crashing. I am requesting help to recover it .

Post by Ambrose » 18 Jun 2020, 16:48

Hello Thierry,

I have a file I was working on and when I did a "save project as..." like I normally do, as to not save over the original file, somehow the file extension had .tmp at the end of it. I noticed this after I hit save and closed the program. When I tried to reopen it, I got a "TV Paint not responding" message, so now the file won't open and my 4 hours of work is gone. I was wondering if you can help me recover the file? I have attached a link to a Google Drive folder with the corrupt file.


Thank you in advance!
Last edited by Ambrose on 18 Jun 2020, 16:57, edited 1 time in total.

Ambrose
Posts: 2
Joined: 16 Jun 2020, 23:50

Re: File is corrupted , crashing. I am requesting help to recover it .

Post by Ambrose » 18 Jun 2020, 16:56

Hello Thierry,

I apologize, but I had to trash the file in the link because I realized that the project is under NDA since we're still i production. Perhaps, there is a way to MP you the link?

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Thierry
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Joined: 07 Jan 2013, 08:28

Re: File is corrupted , crashing. I am requesting help to recover it .

Post by Thierry » 19 Jun 2020, 13:37

Sure, send me a PM :)
On holidays from July 10th to July 28th. En congés du 10 au 27 juillet.
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