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KyleXC
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Joined: 05 Aug 2017, 22:43

Mac Updated and Dongle not recognized anymore

Post by KyleXC » 12 Jan 2019, 18:01

I just updated my MacBook and suddenly the dongle is not recognized anymore. Before the update it was working just fine. Can someone help me out with this please?

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Dean
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Re: Mac Updated and Dongle not recognized anymore

Post by Dean » 21 Jan 2019, 15:39

Hello Kyle,
I just sent you a private message regarding your issue ;)
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JWebber
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Re: Mac Updated and Dongle not recognized anymore

Post by JWebber » 16 Feb 2019, 00:03

I have also ran into this problem with the Dongle not being recognized on macOS Mojave.

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Dean
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Re: Mac Updated and Dongle not recognized anymore

Post by Dean » 18 Feb 2019, 16:35

Hi JWebber,
You can refer to this thread about High Sierra/Mojave troubleshooting and if TVPaint still doesn't launch after trying the thread's process, you can send me a private message directly ;)
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JWebber
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Re: Mac Updated and Dongle not recognized anymore

Post by JWebber » 20 Feb 2019, 20:29

Hey Dean,
That worked out perfectly. I guess I had an older Sentinel installer with my TVP 11 Pro installer.
Thanks!
James

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