Files empty when sharing with others

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NickyJF
Posts: 2
Joined: 21 Sep 2018, 12:32

Files empty when sharing with others

Post by NickyJF » 21 Sep 2018, 16:41

When I send a tvpaint file to a co-worker it opens completely empty. We have tried wetransfer and email.
She is however able to send me files via wetransfer and they open fine.

Any ideas why the files are showing as empty even though they open fine on my computer?

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D.T. Nethery
Posts: 2344
Joined: 27 Sep 2006, 19:19

Re: Files empty when sharing with others

Post by D.T. Nethery » 21 Sep 2018, 18:17

NickyJF wrote:
21 Sep 2018, 16:41
When I send a tvpaint file to a co-worker it opens completely empty. We have tried wetransfer and email.
She is however able to send me files via wetransfer and they open fine.

Any ideas why the files are showing as empty even though they open fine on my computer?
Try this:

When you SAVE a project file, first go to the Project menu > Dependencies > Embed dependencies in project (make sure Embed dependencies in project is selected).

Now try sending the .tvpp file to your co-worker after you've checked Embed dependencies in project . Does that help ?
Screen Shot 2018-09-21 at 1.38.11 PM.jpg
Screen Shot 2018-09-21 at 1.38.11 PM.jpg (34.01 KiB) Viewed 266 times
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MAC OS 10.11.6 , Macbook Pro Retina 15-inch, Mid 2015,
2.5 GHz Intel Core i7, 16 GB Memory , TVPaint PRO 11.0.6, 64bit -
Wacom Cintiq 21 UX - Wacom Intuos Pro 5 - driver version 6.3.20-8

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slowtiger
Posts: 2243
Joined: 08 May 2008, 21:10
Location: berlin, germany
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Re: Files empty when sharing with others

Post by slowtiger » 21 Sep 2018, 18:41

Also possible: she's using Debut, you're using Pro, your file has more than 1 clip, she's only seeing the first, empty clip. Go into project view to check.
TVP 10.0.18, Mac Pro Quadcore 3 GHz, 16 GB RAM, OS 10.11, QT 7.7.3

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