How to get Unlock Code?

Please use this part to report bugs & errors, ask questions & "How to..."
Post Reply
nyum-nums
Posts: 4
Joined: 16 Nov 2017, 03:38

How to get Unlock Code?

Post by nyum-nums » 16 Sep 2018, 16:54

Hello all, I just recently purchased and received my copy of TVPaint, but I'm confused on how to get the unlock code. Where would I email to receive it? I looked at the FAQ, but it says to check my TvPaint account, which it didn't make me sign up for BEFORE I bought the license. So there's no record on my account of me buying the program, thus, no codes. Help!

User avatar
D.T. Nethery
Posts: 2344
Joined: 27 Sep 2006, 19:19

Re: How to get Unlock Code?

Post by D.T. Nethery » 16 Sep 2018, 18:11

nyum-nums wrote:
16 Sep 2018, 16:54
Hello all, I just recently purchased and received my copy of TVPaint, but I'm confused on how to get the unlock code. Where would I email to receive it? I looked at the FAQ, but it says to check my TvPaint account, which it didn't make me sign up for BEFORE I bought the license. So there's no record on my account of me buying the program, thus, no codes. Help!
Are you able to create a new user account here? -

https://tvpaint.odoo.com/en_US/web/login
Create a TVPaint Account.jpg
Sign up with the same email address you used when you ordered the software.

Also, they usually email you the Code after the payment has processed on the order. Check your Junk/Spam mail folder to be sure an email from TVPaint didn't end up in there.
Otherwise , if you can't create an account at https://tvpaint.odoo.com/en_US/web/login and if you haven't received an email from TVPaint with the code , then contact them via the main Contact Form on the website:

https://tvpaint.odoo.com/en_US/page/contactus


.
MAC OS 10.11.6 , Macbook Pro Retina 15-inch, Mid 2015,
2.5 GHz Intel Core i7, 16 GB Memory , TVPaint PRO 11.0.6, 64bit -
Wacom Cintiq 21 UX - Wacom Intuos Pro 5 - driver version 6.3.20-8

nyum-nums
Posts: 4
Joined: 16 Nov 2017, 03:38

Re: How to get Unlock Code?

Post by nyum-nums » 16 Sep 2018, 19:22

Ah, my payment hasn't processed yet! Probably since it's the weekend. I'll keep my eyes out for it in the next few days, then. Thanks!

User avatar
Thierry
Site Admin
Posts: 1932
Joined: 07 Jan 2013, 08:28

Re: How to get Unlock Code?

Post by Thierry » 17 Sep 2018, 07:48

Yes, you'll have access to your codes once the payment has been processed, so it should be today :)
P.S. Si votre question a trouvé réponse, marquez votre sujet comme Résolu.
P.S. If your question has been answered, mark your topic as Solved.

---
Avatar by Colombine Majou
---
Thierry CANTET

nyum-nums
Posts: 4
Joined: 16 Nov 2017, 03:38

Re: How to get Unlock Code?

Post by nyum-nums » 18 Sep 2018, 22:42

I still don't see anything in my email. Am I missing something? The payment says it processed on the 12th, and there's nothing in my spam folders. Who should I contact to see what's up?

User avatar
Thierry
Site Admin
Posts: 1932
Joined: 07 Jan 2013, 08:28

Re: How to get Unlock Code?

Post by Thierry » 21 Sep 2018, 13:56

Check your PMs :)
P.S. Si votre question a trouvé réponse, marquez votre sujet comme Résolu.
P.S. If your question has been answered, mark your topic as Solved.

---
Avatar by Colombine Majou
---
Thierry CANTET

Post Reply