Is it possible to recover a corrupted file? Topic is solved

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samkat
Posts: 2
Joined: 26 Nov 2014, 11:23

Is it possible to recover a corrupted file?

Post by samkat » 27 Apr 2018, 10:11

Hello TvPaint team,

I woke up this morning noticing that my computer had crashed during the night.Though I saved my work properly before going to bed (at least I think i did), now my file seems to be corrupted and crashes TVPaint at launch (using 10.5.7, and tried opening it in 11 trial version and even the android one, no luck).
So, is there a way for me to recover the file ? It's a month worth of work and my last backup is from ages ago (yup I'm stupid).

If someone wants to take a look I've uploaded the file here : **** (it's pretty heavy, 1 gig)

My specs :
- Windows 10 Pro
- Cintiq Companion 2 8Gb ram 64 bit
- TVPaint 10.5.7 Pro 64 bit

Thanks ! Merci
Last edited by samkat on 27 Apr 2018, 17:05, edited 1 time in total.

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Thierry
Site Admin
Posts: 1907
Joined: 07 Jan 2013, 08:28

Re: Is it possible to recover a corrupted file?

Post by Thierry » 27 Apr 2018, 10:14

Hi Samkat,

I'll forward the file to our developers, and keep you informed :)
P.S. Si votre question a trouvé réponse, marquez votre sujet comme Résolu.
P.S. If your question has been answered, mark your topic as Solved.

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samkat
Posts: 2
Joined: 26 Nov 2014, 11:23

Re: Is it possible to recover a corrupted file?

Post by samkat » 27 Apr 2018, 16:43

Great! Thank you so much :D

Edit : It's alive! File recovered! You guys are awesome, can't thank you enough!

c_ahde
Posts: 1
Joined: 07 May 2018, 13:48

Re: Is it possible to recover a corrupted file?

Post by c_ahde » 14 May 2018, 11:48

Hello. This is my first entry in the forum and I have a similiar problem to samkat´s.

One of my students has problems with a tvpp-file and cannot open it after it have been saved. She thinks that she might have shut down the program before it was finished saving, but she is not sure. The file has its size but the program doesn’t react at all when we’re trying to open it in different ways.

Is it possible to recover the file in any way, or is it forever lost?

She´s using a TVP 11, Mac Pro with Sierra (64-bit)

/c

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Thierry
Site Admin
Posts: 1907
Joined: 07 Jan 2013, 08:28

Re: Is it possible to recover a corrupted file?

Post by Thierry » 14 May 2018, 12:42

Hi,

Can you upload the file on WeTransfer, and send me the download link in a Private Message ?
We'll see what we can do.
P.S. Si votre question a trouvé réponse, marquez votre sujet comme Résolu.
P.S. If your question has been answered, mark your topic as Solved.

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mttoro
Posts: 1
Joined: 14 Jan 2010, 16:11

Re: Is it possible to recover a corrupted file?

Post by mttoro » 28 May 2018, 10:06

Hi Thierry,
I draw comics using the TVPaint.
I have exactly the same problem as c_ahde's.
I do my best to fix it but failed.
If possible, I need your help.

I'm using a TVPaint(10.5.7pro64bit), window10, wacom cintiq.

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