Sound file crashes TVPaint

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ryannewelluk
Posts: 15
Joined: 09 Apr 2018, 17:08

Sound file crashes TVPaint

Post by ryannewelluk » 12 Apr 2018, 12:23

Hi,
When I insert a sound file into the global timeline, if I try to offset the file then TVPaint crashes and closes. Is this something you've come across?
Thanks
Ryan

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Thierry
Site Admin
Posts: 1882
Joined: 07 Jan 2013, 08:28

Re: Sound file crashes TVPaint

Post by Thierry » 12 Apr 2018, 12:36

Hi Ryan,

I moved your topic in the correct section.

We will need more information on your issue:
When you have an issue with TVPaint Animation, please, don't forget to precise important details :

• What is your OS and its version :
- Mac OSX 10.7 (Lion), 10.8 (Mountain Lion), 10.9 (Mavericks), 10.10 (Yosemite)...
- Windows Vista, 7, 8, etc...
- Linux Ubuntu 10.04+, Debian 6+, RedHat Entreprise Linux 5+, Fedora 15+
• What is your OS architecture (32 or 64 bit) + CPU type and amount of RAM.

• What is your software version (for example : Mirage 1.5, TVPaint 9.5.21, TVPaint 10.0.11, etc...)

• What is your software edition (Standard or Professional)

• For the Professional Edition : What is the architecture (32 or 64 bit) ?

• What is your Wacom (or other brand) Tablet and drivers version ?

By the way, don't forget to repeat the details above EACH time you have an issue. We cannot remind the configuration of all our users :wink:
(to save time, you can write the information above in your sign)

Moreover, don't forget that the more you will give us concrete examples with images or downloadable files, the faster we could answer you.
viewtopic.php?f=10&t=6167
P.S. Si votre question a trouvé réponse, marquez votre sujet comme Résolu.
P.S. If your question has been answered, mark your topic as Solved.

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ryannewelluk
Posts: 15
Joined: 09 Apr 2018, 17:08

Re: Sound file crashes TVPaint

Post by ryannewelluk » 12 Apr 2018, 12:55

Hi Thiery,

Here is my spec:

Mac OS Sierra 10.12.6
8GB Ram
Intel Core i5
64 bit
3.2 GHz
TVP Animation 11 Pro(64 bit version)
Wacom Intuos 4 (although I may have been using the mouse at the time)

Thank you for looking into this. I'm assuming at the moment the issue could be due to the power of my machine.

Cheers
Ryan

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melanie
Site Admin
Posts: 218
Joined: 12 Sep 2017, 07:13

Re: Sound file crashes TVPaint

Post by melanie » 23 Apr 2018, 14:51

Is TVPaint up-to-date:11.0.8?
Does it happen with every soundtracks or just the one?
Mélanie Do Monte • Sales & Support

ryannewelluk
Posts: 15
Joined: 09 Apr 2018, 17:08

Re: Sound file crashes TVPaint

Post by ryannewelluk » 23 Apr 2018, 16:02

Hi Melanie,
Is seems to be the sound files in the project view, the ones in the clip views seem to be ok. I'm using .wav files.

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daninski
Posts: 149
Joined: 01 Oct 2015, 12:13
Location: Budapest/Newport
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Re: Sound file crashes TVPaint

Post by daninski » 06 May 2018, 10:07

I had TVP cash Friday when I was moving about about with sound files too. First crash I've ever had! it was a .m4a
http://www.daninski.com
Award winning director with an iMac from about 2013 and a cintiq from about 2009, there's some RAM too.

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