Dongle issue after fixing computer

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Dorinah
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Dongle issue after fixing computer

Post by Dorinah » 20 Feb 2018, 14:59

Hello!

I have some issues with my TVpaint. After I had to get my computer fixed due to some start up issues, my program wont work anymore. At least it says that the dongle is not attached/ wont work. So I had it tested on my laptop and it seemed just fine.
So I just deleted and re-installed it several times again, restarted my computer, ... but no succes.
My TVP is version 10 pro, it used to be 10.5 pro. I bought it when I was still in college. I think 3 years ago.
I have my lock and unlock code noted down in my book. But even that wont pop up when I re-installed it. I'm at loss and a bit in panic since I am working on a project that should be nearing its end. :lol:
I have also already send a mail but maybe someone here had already experienced this issue, and at this point I'm just pulling out my hair because of stress.

Thank you for taking your time to read this

-Dori

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Dorinah
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Re: Dongle issue after fixing computer

Post by Dorinah » 20 Feb 2018, 15:59

Also adding images of my dongle to show I actually have one and that it does have a green light

Image

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schwarzgrau
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Re: Dongle issue after fixing computer

Post by schwarzgrau » 20 Feb 2018, 16:17

Maybe a stupid idea, but do you have installed the safenet sentinel drivers?
Mac OS X 10.11.6 / TVP 11.0.8 PRO / Cintiq 22HD
Mac OS X 10.11.6 / TVP 11.0.8 PRO / Cintiq Companion 2
SCHWARZGRAU.COM

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Dorinah
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Re: Dongle issue after fixing computer

Post by Dorinah » 20 Feb 2018, 16:21

schwarzgrau wrote:
20 Feb 2018, 16:17
Maybe a stupid idea, but do you have installed the safenet sentinel drivers?
Yup, sentinel protection installer, sentinel-LDK_SDK
Or do I need to press on any of the following files of the latter
Image

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Thierry
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Re: Dongle issue after fixing computer

Post by Thierry » 20 Feb 2018, 16:28

Dorinah wrote:
20 Feb 2018, 14:59
I have also already send a mail but maybe someone here had already experienced this issue, and at this point I'm just pulling out my hair because of stress.
Hi Dorina,

I've just answered the emails you sent us, check your inbox :)
P.S. Si votre question a trouvé réponse, marquez votre sujet comme Résolu.
P.S. If your question has been answered, mark your topic as Solved.

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Thierry CANTET

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Dorinah
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Re: Dongle issue after fixing computer

Post by Dorinah » 21 Feb 2018, 16:01

a small update

I still have issues and I contacted the people who worked on my computer to get it repaired. They told me what I sort of expected. That something was corrupt, it got fixed and it would be best to re-install the program. Wich I did. :| Nothing changed since yesterday

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Dorinah
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Re: Dongle issue after fixing computer

Post by Dorinah » 26 Feb 2018, 16:36

The issue still remains and I haven't received any mails since wednesday.

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Dorinah
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Re: Dongle issue after fixing computer

Post by Dorinah » 28 Feb 2018, 13:03

ok so still nothing. ( nor a reply, sorry that I seem pushy but I have work to do and am stuck for now. )

But what I did wonder is that this could have to do with a update to macOS High Sierra?
I have to inform ahead tho that when I got my mac it did not have OS. The first time TVP got installed was without OS.
When I later updated it my computer to OS for my cintiq TVP showed no issues untill my computer had to be fixed.

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