My file is corrupted and need some help

Please use this part to report bugs & errors, ask questions & "How to..."
Post Reply
redmoon30
Posts: 8
Joined: 04 Sep 2017, 15:48

My file is corrupted and need some help

Post by redmoon30 » 13 Nov 2017, 23:59

Hi, I shut down my computer unexpectedly, and my file seems damaged and can’t open it.
(My friend have happened that about one month ago, and it happened on me yesterday...)
So I come here to look for some help, thanks !!!

The file: https://drive.google.com/open?id=1Q8Yds ... JU7R_l0gck

My OS version and software version:
win7 , 64bit
TvPaint Pro 9(9.5.3) , 64bit

User avatar
Thierry
Site Admin
Posts: 1719
Joined: 07 Jan 2013, 08:28

Re: My file is corrupted and need some help

Post by Thierry » 14 Nov 2017, 08:32

redmoon30 wrote:
13 Nov 2017, 23:59
TvPaint Pro 9(9.5.3) , 64bit
First of all, try to update your software, we did a lot of updates and bugfixes in version 9 after v9.5.3.
Go to the "Help" main menu, and then "Check for updates".
P.S. Si votre question a trouvé réponse, marquez votre sujet comme Résolu.
P.S. If your question has been answered, mark your topic as Solved.

---
Avatar by Colombine Majou
---
Thierry CANTET

redmoon30
Posts: 8
Joined: 04 Sep 2017, 15:48

Re: My file is corrupted and need some help

Post by redmoon30 » 14 Nov 2017, 10:23

Thierry wrote:
14 Nov 2017, 08:32
First of all, try to update your software, we did a lot of updates and bugfixes in version 9 after v9.5.3.
Go to the "Help" main menu, and then "Check for updates".
Thanks!
I've update my TVpaint, But the file still can't be opened.
Is there any way to recovery the damaged file?

User avatar
Fabrice
Posts: 9746
Joined: 17 Jul 2007, 15:00
Contact:

Re: My file is corrupted and need some help

Post by Fabrice » 14 Nov 2017, 10:52

what is your version number now that you have updated ?
Fabrice Debarge, Product Manager, TVPaint Team

redmoon30
Posts: 8
Joined: 04 Sep 2017, 15:48

Re: My file is corrupted and need some help

Post by redmoon30 » 14 Nov 2017, 12:13

it's 9.5.21

Svengali
Posts: 1081
Joined: 28 Dec 2006, 10:08
Contact:

Re: My file is corrupted and need some help

Post by Svengali » 14 Nov 2017, 12:43

redmoon30 wrote:
13 Nov 2017, 23:59
Hi, I shut down my computer unexpectedly, and my file seems damaged and can’t open it.
(My friend have happened that about one month ago, and it happened on me yesterday...)
So I come here to look for some help, thanks !!!
Hmm. This happened to a friend of yours about a month ago and you still don't backup your works-in-progress? Seems like the FIRST thing you should do is learn how to save multiple copies of your project, then do that every time you save...

Sven
Desktop: tvp Pro 11.0.6-64bit, Win8.1 - 24GB ram -2TB HHD - 256GB SSD - intuos4 - d.ver.6.3.15-3
Android Tablet: release 11, Samsung Galaxy Note10.1 - 32GB internal - microSD 32GB

redmoon30
Posts: 8
Joined: 04 Sep 2017, 15:48

Re: My file is corrupted and need some help

Post by redmoon30 » 14 Nov 2017, 13:01

Svengali wrote:
14 Nov 2017, 12:43

Hmm. This happened to a friend of yours about a month ago and you still don't backup your works-in-progress? Seems like the FIRST thing you should do is learn how to save multiple copies of your project, then do that every time you save...

Sven
I did save a backup, but it's three days ago. I still lost some of my progress.
I think I will save backup more often...

User avatar
Fabrice
Posts: 9746
Joined: 17 Jul 2007, 15:00
Contact:

Re: My file is corrupted and need some help

Post by Fabrice » 14 Nov 2017, 15:30

redmoon30 wrote:
14 Nov 2017, 12:13
it's 9.5.21
ok, so, send me your file with your lock-code , using a Private Message (PM) in the forum.
Fabrice Debarge, Product Manager, TVPaint Team

Post Reply

Who is online

Users browsing this forum: Baidu [Spider], Bing [Bot] and 16 guests