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can't open tvp file

Posted: 03 Nov 2017, 12:24
by 3rdnick
tv paint isn't opening saved project, size (54mb)

Re: can't open tvp file

Posted: 03 Nov 2017, 13:01
by Fabrice

Re: can't open tvp file

Posted: 05 Nov 2017, 10:44
by 3rdnick
process: inter corei7-2630QM CPU@2.00GHZ
RAM 8.00Gb 64bit
tvpaint 10pro32bit
wacom bamboo tablet

software runs normally
download file
http://www.filedropper.com/buuuuu-copy

Re: can't open tvp file

Posted: 06 Nov 2017, 09:59
by Fabrice
tvpaint 10pro32bit
which version exactly ? v10.x.x
Check the [Help > About] menu

Re: can't open tvp file

Posted: 06 Nov 2017, 10:33
by 3rdnick
Image
Capture.jpg
Capture.jpg (48.6 KiB) Viewed 3340 times

Re: can't open tvp file

Posted: 06 Nov 2017, 10:34
by Fabrice
Check the [Help > About] menu
I meant within the software.

Re: can't open tvp file

Posted: 06 Nov 2017, 10:42
by 3rdnick
its 10.0.16

Re: can't open tvp file

Posted: 06 Nov 2017, 12:30
by Fabrice
so, before going deeper, use the latest version of the v10, which is 10.5.7.
you can download it from here :
https://www.tvpaint.com/fr/update

Re: can't open tvp file

Posted: 06 Nov 2017, 12:53
by 3rdnick
do you think that the reason is version of software?
couz i'm fine with old one

Re: can't open tvp file

Posted: 06 Nov 2017, 13:05
by Fabrice
yes. if we work on updates, it's to fix bugs like this.