Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

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daninski
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Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

Post by daninski » 01 May 2020, 01:13

scribblyscrawly wrote:
27 Apr 2020, 21:03
I was forced to buy a new Mac when my old one died. The new one runs Catalina. Now TVP 10 doesn't work any more... :(

So I too would like to know if there is a planned fix, and when this might happen.

Please?
You can partition your drive and install an older version of OSX pretty simply, if you're desperate. The old versions are on the app store.
http://www.daninski.com
Award winning director with an iMac from about 2013 and a cintiq from about 2009, there's some RAM too.

scribblyscrawly
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Joined: 25 Apr 2020, 12:06

Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

Post by scribblyscrawly » 04 May 2020, 00:29

daninski wrote:
01 May 2020, 01:13
scribblyscrawly wrote:
27 Apr 2020, 21:03
I was forced to buy a new Mac when my old one died. The new one runs Catalina. Now TVP 10 doesn't work any more... :(

So I too would like to know if there is a planned fix, and when this might happen.

Please?
You can partition your drive and install an older version of OSX pretty simply, if you're desperate. The old versions are on the app store.
Ok, thank you very much for the advice.

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daninski
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Location: Budapest/Newport
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Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

Post by daninski » 04 May 2020, 12:40

scribblyscrawly wrote:
04 May 2020, 00:29
daninski wrote:
01 May 2020, 01:13
scribblyscrawly wrote:
27 Apr 2020, 21:03
I was forced to buy a new Mac when my old one died. The new one runs Catalina. Now TVP 10 doesn't work any more... :(

So I too would like to know if there is a planned fix, and when this might happen.

Please?
You can partition your drive and install an older version of OSX pretty simply, if you're desperate. The old versions are on the app store.
Ok, thank you very much for the advice.
Here's a guide if you're after one.. https://www.macworld.co.uk/how-to/mac-s ... s-3679956/
http://www.daninski.com
Award winning director with an iMac from about 2013 and a cintiq from about 2009, there's some RAM too.

little-nemo
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Joined: 10 May 2020, 14:04

Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

Post by little-nemo » 11 May 2020, 13:10

Just a message that might help someone in the same situation than me. After following the detailed instructions on how to install everything on Catalina (dongle driver + TV Paint v11) (https://www.tvpaint.com/doc/tvp11/index ... er&lang=en, and since it was not working on the first try (dongle not recognized), I followed the part with a red background that was supposed to provide the solution), I was a bit worried because I could not reproduce faithfully and exactly some steps of the guide:

- When it came to uninstall the Sentinel drivers installed during the first unworking install, I could not find the `Sentinel` folder in the `Application` folder. I eventually skipped this step.
- When doing the new install, I had to do the thing in the `Security & Privacy` in order to allow the installation of the driver (as specified in the guide), but in a second time, I could not allow the driver to be loaded because there was no `Software from developer "Legacy Software: Safenet"` trying to be loaded that would appear in `Security & Privacy`, and thus I could not allow it to run from the menu.

Of course after finishing the other steps, the freshly installed TV Paint still would not recognize the dongle.

At this point I noticed that there was another software trying to load, but its name (as it would appear in `Security & Privacy`) was something like `SFNT Germany GmbH`. At first I thought it was some unrelated and older software, because the name was not ringing any bell to me, it seemed especially unrelated to any Safenet or Sentinel software, so I just assumed it had nothing to do with the dongle drivers. After a bit of googling, I found some pages like this one https://skb.serendipity-software.com.au ... sion-3524/, that were suggesting a link between the Sentinel driver and this SFNT Germany GmbH thing, so I decided to allow it.

It turns out that allowing the software signed by `SFNT Germany GmbH` to load was enough to have the dongle recognized by TV Paint. I don't exactly know what this `SFNT Germany GmbH` signed software is, but since I have never observed anything signed by `Legacy Software: Safenet`, and that allowing `SFNT Germany GmbH` was sufficient to make the dongle work, my guess is that it is the dongle driver, and that there was some company name change or licensing issue or something that would just change the company that would sign it.

So, as a TL;DR : when authorizing the driver to load, after its installation, the software to allow might not be signed by `Legacy Software: Safenet` but by `SFNT Germany GmbH` and allowing it was sufficient to make the dongle recognized by TV Paint in my case (TV Paint Pro 11 ; Mac OS X Catalina).

I hope it might help someone struggling with the same issue! :wink:

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Thierry
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Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

Post by Thierry » 11 May 2020, 16:05

Thanks for the notice!
I'll edit the doc soon :)
On holidays from July 10th to July 28th. En congés du 10 au 27 juillet.
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leeyoo@usc.edu
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Joined: 01 Oct 2019, 14:42

Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

Post by leeyoo@usc.edu » 18 Jun 2020, 01:19

Hi there,

I recently upgraded my computer to macOS Catalina and my dongle isn't being recognized. I searched the forum and it sounds like I have to download Sentinal Driver 7.4.2 version. But when I downloaded it and unlocked my security & privacy, it's saying the 7.4.2 version isn't compatible with Catalina. Help! I cannot use my TVPaint.

Thanks.

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Dean
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Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

Post by Dean » 18 Jun 2020, 08:18

Hello leeyoo,
Could you send me a private message so we can take a look at your issue via email, please? :)
-Sales and support-
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jes43
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Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

Post by jes43 » 01 Jul 2020, 11:48

Here is some distressing information for anyone with an older Cintiq (DTZ-2100 model 21UX)
A friend of mine who is a storyboard artist contacted Wacom Support regarding the driver update , whether it's compatible with High Sierra and this is their reply to him:
"We have two versions of the Cintiq 21UX: the DTK-2100 is compatible with the latest driver for High Sierra,
while the previous generation, the DTZ-2100 is not. Check our driver page with all the compatible products:
http://www.wacom.com/en-us/support/prod ... d=44563699 "

So according to Wacom, if you have the previous generation DTZ-2100 Cintiq 21UX , you are out of luck .
(although it is difficult for me to believe that it is impossible for them to write an updated driver that would allow the
older DTZ-2100 to work with High Sierra ... I think they just want us to purchase new Cintiqs , and they're not very
subtle about it ... if I can find an alternative tablet that is the same quality as Cintiq I am switching to that instead of
ever purchasing another Wacom Cintiq.)

Regards:
Jes43,,,,,,
The Official website of Sri Lanka ETA and Sri Lanka Visa Online . Fill the application form for Evisa SriLanka and get Visa online within 24 hours.

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D.T. Nethery
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Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

Post by D.T. Nethery » 01 Jul 2020, 16:08

jes43 wrote:
01 Jul 2020, 11:48
Here is some distressing information for anyone with an older Cintiq (DTZ-2100 model 21UX)
A friend of mine who is a storyboard artist contacted Wacom Support regarding the driver update , whether it's compatible with High Sierra and this is their reply to him:
"We have two versions of the Cintiq 21UX: the DTK-2100 is compatible with the latest driver for High Sierra,
while the previous generation, the DTZ-2100 is not. Check our driver page with all the compatible products:
http://www.wacom.com/en-us/support/prod ... d=44563699 "

So according to Wacom, if you have the previous generation DTZ-2100 Cintiq 21UX , you are out of luck .
(although it is difficult for me to believe that it is impossible for them to write an updated driver that would allow the
older DTZ-2100 to work with High Sierra ... I think they just want us to purchase new Cintiqs , and they're not very
subtle about it ... if I can find an alternative tablet that is the same quality as Cintiq I am switching to that instead of
ever purchasing another Wacom Cintiq.)

Regards:
Jes43,,,,,,

Try this app , Connect My Tablet, to see if it will restore your older Cintiq DTZ-2100 :

https://wptrnpt.co.uk/wp/connect-my-tablet/
Connect My Tablet already helps users in 73 countries and has got 361 5✬reviews from them with a worldwide average score of 4.8 of 5
We are also recognised in various user forums, e.g. Reddit: https://www.reddit.com/r/wacom/comments ... for_older/

Does this sound familiar? Wacom Bamboo or Intuos Pen and Touch not working after macOS update. Or: My Wacom Bamboo or Intuos or Cintiq tablet is not recognized. Or: Wacom Bamboo or Intuos or Cintiq tablet issues and problems with macOS. Or: Wacom driver is not working with Catalina and a macOS update.

Our Connect My Tablet app is doing exactly what its name says: It connects your previous generation tablet from Wacom (TM) to your Mac again. It restores at least its critical functionality to be creative with Photoshop (TM) and other programmes in Catalina, Mojave, HighSierra, Sierra and El Capitan.

For many models and MacOS versions, the Wacom preference pane will be working again. For others, Connect my tablet provides a tool to let you change the most important pen settings.
In Catalina, as in the latest MacOS versions, the pen functions and pen buttons work perfectly again. Also most setting options for those buttons – after using Connect my tablet. However – your preference pane, if it worked in earlier MacOS versions, may now not allow you to change tablet button settings. It still allows you at minimum to change your pen functionality or to calibrate the pen and we are working on an additional tool to allow you to change tablet buttons too.
If your preference pane did already stop working in earlier MacOS versions, you can continue to use Connect my tablet to change your pen settings.

As you might have to install and de-install tablet drivers, you will have to have full admin rights on your computer.

Currently Connect my tablet supports and is tested on:

Wacom Bamboo CTH-460, Bamboo CTH-461, Bamboo CTH-470, Bamboo CTH-661, Bamboo CTH-670, Bamboo CTL-460, Bamboo CTL-470, Bamboo CTF-430, Bamboo MTE-450, Bamboo CTE-450 and 650; Wacom Intuos GD-0608 U, Intuos GD-0912 U, Intuos2 XD-0405, Intuos2 XD-0608, Intuos2 XD-0912, Intuos2 XD-1212, Intuos3 PTZ-430, Intuos3 PTZ-431, Intuos3 PTZ- 630, Intuos3 PTZ-631, Intuos3 PTZ-930, Intuos3 PTZ-1231W, other Intuos CTH, PTH, PTK models, Wacom Graphire2 ET-0405, Graphire3 Sapphire CTE-430, Graphire3 Sapphire CTE-630, Graphire4 CTE-440, Graphire4 CTE-640; Wacom Cintiq 18SX, , Cintiq 20WSX, Cintiq 21UX, Cintiq DTU-2231 and others. You can always ask us for specific models at enquiry@wptrnpt.co.uk
MAC OS 10.12.6 , Macbook Pro Retina 15-inch, Mid 2015,
2.5 GHz Intel Core i7, 16 GB Memory , TVPaint PRO 11.0.8, 64bit -
Wacom Cintiq 21 UX - Wacom Intuos Pro 5 - driver version 6.3.20-8

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