Mac OS High Sierra (update 01/08/2018)

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TomBancroft
Posts: 2
Joined: 12 Nov 2017, 23:47

Re: Mac OS High Sierra (update 15/03/2018)

Post by TomBancroft » 09 Jul 2018, 14:15

Yes, as Dave mentioned above, I do have it working on my Mac laptop (with High Sierra OS) now. It does seem that the order discribed above DOES matter. I think I had re- installed TVPaint first and then the new driver and it seems you have to do the driver first. I ended up having to uninstall both and redownload and reinstall them both in correct order to make it work. I THINK that was it. A sub problem is that we really needed TV Paint to step in here at the forum and say exactly what needs to be done (with links) and not have to hodge-poster through the forums for bits of the information. The above description by TVPaint is a great start but still refers to other forum solutions so you will have to do a lot of reading to fully figure this solution out. Please add/edit in more information and links to the correct driver(!) into the above description. TVPaint is a great product and my bro and I talk about it (for free) all the time on our podcast because of that. Please continue making it great by having the customer service I’ve always seen in the past. Thanks.

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D.T. Nethery
Posts: 2318
Joined: 27 Sep 2006, 19:19

Re: Mac OS High Sierra (update 15/03/2018)

Post by D.T. Nethery » 11 Jul 2018, 13:22

JeremyN wrote:
09 Jul 2018, 09:34
in a certain order and I think this order should be respected because it seems to work on MacOS High Sierra too (I'm not sure about that).

First, before opening TVPaint or installing it, you must install Safenet driver version 7.4.2,
you can find them here: https://sentinelcustomer.gemalto.com/se ... =all&l=all
Unfortunately, this is NOT the version which comes with TVPaint dmg ...
Will the TVPaint dmg file be changed to include Safenet driver 7.4.2 ?

I understand if you want to avoid the expense of burning new install discs if you've got a few hundred of those in stock , BUT most Mac users don't have a disc drive on their computers anymore as Apple has more or less done away with the disc drive , so Mac users must install from a download link anyway. Can't you just change the .dmg file that is downloaded for the Mac version of TVPaint ?

So, for example, when I get a new crop of students in the Fall 2018 semester (starting in September) purchasing TVPaint and they receive their dongle and the install disc (or a download link if they do not have a computer with a disc drive) , when they click on the installer are they going to get the one with the wrong Safenet driver or the usable Safenet 7.4.2 driver ?
MAC OS 10.11.6 , Macbook Pro Retina 15-inch, Mid 2015,
2.5 GHz Intel Core i7, 16 GB Memory , TVPaint PRO 11.0.6, 64bit -
Wacom Cintiq 21 UX - Wacom Intuos Pro 5 - driver version 6.3.20-8

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Thierry
Site Admin
Posts: 1907
Joined: 07 Jan 2013, 08:28

Re: Mac OS High Sierra (update 15/03/2018)

Post by Thierry » 11 Jul 2018, 15:12

The DMGs should be updated now :)
P.S. Si votre question a trouvé réponse, marquez votre sujet comme Résolu.
P.S. If your question has been answered, mark your topic as Solved.

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triuyen
Posts: 1
Joined: 30 Jul 2018, 12:45

Re: Mac OS High Sierra (update 15/03/2018)

Post by triuyen » 30 Jul 2018, 13:41

hello
i have tried deleting and reinstalling Sentinal and tvpaint like you said many times over. But it still doesn't work and my dongle doesn't seem to have any problem.
i have a High Sierra version 10.13.4

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Dean
Site Admin
Posts: 26
Joined: 28 May 2018, 09:07

Re: Mac OS High Sierra (update 15/03/2018)

Post by Dean » 08 Aug 2018, 12:44

triuyen wrote:
30 Jul 2018, 13:41
hello
i have tried deleting and reinstalling Sentinal and tvpaint like you said many times over. But it still doesn't work and my dongle doesn't seem to have any problem.
i have a High Sierra version 10.13.4
Hello Triuyen, could you contact me via PM so we can take a look into your MacOS situation ? :)

BruceM
Posts: 181
Joined: 17 Jan 2014, 15:39

Re: Mac OS High Sierra (update 01/08/2018)

Post by BruceM » 16 Sep 2018, 23:03

It looks as though the last post regarding problems with OS High Sierra and TVPaint was about 5 weeks ago.
Has that issue been resolved, or is it still advised to avoid updating from Sierra to High Sierra?

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D.T. Nethery
Posts: 2318
Joined: 27 Sep 2006, 19:19

Re: Mac OS High Sierra (update 01/08/2018)

Post by D.T. Nethery » 17 Sep 2018, 00:05

BruceM wrote:
16 Sep 2018, 23:03
It looks as though the last post regarding problems with OS High Sierra and TVPaint was about 5 weeks ago.
Has that issue been resolved, or is it still advised to avoid updating from Sierra to High Sierra?
I'm sure someone from TVPaint will chime in with the official word on this , but if you were asking me, I'd say : if you don't absolutely have to update from Sierra to High Sierra for some other reason , then DON'T. Too many people still seem to be having issues with TVPaint running on High Sierra. If everything is working fine for you the way you have it now running on Sierra , then my philosophy is: "if it ain't broke, don't fix it."
MAC OS 10.11.6 , Macbook Pro Retina 15-inch, Mid 2015,
2.5 GHz Intel Core i7, 16 GB Memory , TVPaint PRO 11.0.6, 64bit -
Wacom Cintiq 21 UX - Wacom Intuos Pro 5 - driver version 6.3.20-8

BruceM
Posts: 181
Joined: 17 Jan 2014, 15:39

Re: Mac OS High Sierra (update 01/08/2018)

Post by BruceM » 17 Sep 2018, 00:37

Thanks D.T.! That's kind of what I was thinking, but it's good to get confirmation.

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