Mac OS High Sierra & Mojave (update 01/08/2018)

Please use this part to report bugs & errors, ask questions & "How to..."
TomBancroft
Posts: 2
Joined: 12 Nov 2017, 23:47

Re: Mac OS High Sierra (update 15/03/2018)

Post by TomBancroft » 09 Jul 2018, 14:15

Yes, as Dave mentioned above, I do have it working on my Mac laptop (with High Sierra OS) now. It does seem that the order discribed above DOES matter. I think I had re- installed TVPaint first and then the new driver and it seems you have to do the driver first. I ended up having to uninstall both and redownload and reinstall them both in correct order to make it work. I THINK that was it. A sub problem is that we really needed TV Paint to step in here at the forum and say exactly what needs to be done (with links) and not have to hodge-poster through the forums for bits of the information. The above description by TVPaint is a great start but still refers to other forum solutions so you will have to do a lot of reading to fully figure this solution out. Please add/edit in more information and links to the correct driver(!) into the above description. TVPaint is a great product and my bro and I talk about it (for free) all the time on our podcast because of that. Please continue making it great by having the customer service I’ve always seen in the past. Thanks.

User avatar
D.T. Nethery
Posts: 2344
Joined: 27 Sep 2006, 19:19

Re: Mac OS High Sierra (update 15/03/2018)

Post by D.T. Nethery » 11 Jul 2018, 13:22

JeremyN wrote:
09 Jul 2018, 09:34
in a certain order and I think this order should be respected because it seems to work on MacOS High Sierra too (I'm not sure about that).

First, before opening TVPaint or installing it, you must install Safenet driver version 7.4.2,
you can find them here: https://sentinelcustomer.gemalto.com/se ... =all&l=all
Unfortunately, this is NOT the version which comes with TVPaint dmg ...
Will the TVPaint dmg file be changed to include Safenet driver 7.4.2 ?

I understand if you want to avoid the expense of burning new install discs if you've got a few hundred of those in stock , BUT most Mac users don't have a disc drive on their computers anymore as Apple has more or less done away with the disc drive , so Mac users must install from a download link anyway. Can't you just change the .dmg file that is downloaded for the Mac version of TVPaint ?

So, for example, when I get a new crop of students in the Fall 2018 semester (starting in September) purchasing TVPaint and they receive their dongle and the install disc (or a download link if they do not have a computer with a disc drive) , when they click on the installer are they going to get the one with the wrong Safenet driver or the usable Safenet 7.4.2 driver ?
MAC OS 10.11.6 , Macbook Pro Retina 15-inch, Mid 2015,
2.5 GHz Intel Core i7, 16 GB Memory , TVPaint PRO 11.0.6, 64bit -
Wacom Cintiq 21 UX - Wacom Intuos Pro 5 - driver version 6.3.20-8

User avatar
Thierry
Site Admin
Posts: 1932
Joined: 07 Jan 2013, 08:28

Re: Mac OS High Sierra (update 15/03/2018)

Post by Thierry » 11 Jul 2018, 15:12

The DMGs should be updated now :)
P.S. Si votre question a trouvé réponse, marquez votre sujet comme Résolu.
P.S. If your question has been answered, mark your topic as Solved.

---
Avatar by Colombine Majou
---
Thierry CANTET

triuyen
Posts: 1
Joined: 30 Jul 2018, 12:45

Re: Mac OS High Sierra (update 15/03/2018)

Post by triuyen » 30 Jul 2018, 13:41

hello
i have tried deleting and reinstalling Sentinal and tvpaint like you said many times over. But it still doesn't work and my dongle doesn't seem to have any problem.
i have a High Sierra version 10.13.4

User avatar
Dean
Site Admin
Posts: 56
Joined: 28 May 2018, 09:07

Re: Mac OS High Sierra (update 15/03/2018)

Post by Dean » 08 Aug 2018, 12:44

triuyen wrote:
30 Jul 2018, 13:41
hello
i have tried deleting and reinstalling Sentinal and tvpaint like you said many times over. But it still doesn't work and my dongle doesn't seem to have any problem.
i have a High Sierra version 10.13.4
Hello Triuyen, could you contact me via PM so we can take a look into your MacOS situation ? :)

BruceM
Posts: 202
Joined: 17 Jan 2014, 15:39

Re: Mac OS High Sierra (update 01/08/2018)

Post by BruceM » 16 Sep 2018, 23:03

It looks as though the last post regarding problems with OS High Sierra and TVPaint was about 5 weeks ago.
Has that issue been resolved, or is it still advised to avoid updating from Sierra to High Sierra?

User avatar
D.T. Nethery
Posts: 2344
Joined: 27 Sep 2006, 19:19

Re: Mac OS High Sierra (update 01/08/2018)

Post by D.T. Nethery » 17 Sep 2018, 00:05

BruceM wrote:
16 Sep 2018, 23:03
It looks as though the last post regarding problems with OS High Sierra and TVPaint was about 5 weeks ago.
Has that issue been resolved, or is it still advised to avoid updating from Sierra to High Sierra?
I'm sure someone from TVPaint will chime in with the official word on this , but if you were asking me, I'd say : if you don't absolutely have to update from Sierra to High Sierra for some other reason , then DON'T. Too many people still seem to be having issues with TVPaint running on High Sierra. If everything is working fine for you the way you have it now running on Sierra , then my philosophy is: "if it ain't broke, don't fix it."
MAC OS 10.11.6 , Macbook Pro Retina 15-inch, Mid 2015,
2.5 GHz Intel Core i7, 16 GB Memory , TVPaint PRO 11.0.6, 64bit -
Wacom Cintiq 21 UX - Wacom Intuos Pro 5 - driver version 6.3.20-8

BruceM
Posts: 202
Joined: 17 Jan 2014, 15:39

Re: Mac OS High Sierra (update 01/08/2018)

Post by BruceM » 17 Sep 2018, 00:37

Thanks D.T.! That's kind of what I was thinking, but it's good to get confirmation.

User avatar
Lukas
Posts: 465
Joined: 14 Jan 2011, 11:15
Contact:

Re: Mac OS High Sierra (update 01/08/2018)

Post by Lukas » 23 Oct 2018, 11:08

Is there any info on TVPaint running on OS X Mojave?

Does TVP 10.5.7 Pro work?

And if it doesn't, does the latest version of TVP run on Mojave?
www.frameorder.nl | TVPaint 10 Pro 10.5.7 | OS X Mojave / Windows 10 | Cintiq 27QHD Touch

User avatar
melanie
Site Admin
Posts: 404
Joined: 12 Sep 2017, 07:13

Re: Mac OS High Sierra (update 01/08/2018)

Post by melanie » 23 Oct 2018, 11:28

TVPaint Animation 10.5.7 64 bits does not run on Mojave, but the 32 bits version does.

Please refer to this previous post:

viewtopic.php?f=10&t=12056&p=111107#p111107
Mélanie Do Monte • Sales & Support

User avatar
Lukas
Posts: 465
Joined: 14 Jan 2011, 11:15
Contact:

Re: Mac OS High Sierra (update 01/08/2018)

Post by Lukas » 24 Oct 2018, 08:11

melanie wrote:
23 Oct 2018, 11:28
TVPaint Animation 10.5.7 64 bits does not run on Mojave, but the 32 bits version does.

Please refer to this previous post:

viewtopic.php?f=10&t=12056&p=111107#p111107
Thanks, I'll try the 32 bits version!
www.frameorder.nl | TVPaint 10 Pro 10.5.7 | OS X Mojave / Windows 10 | Cintiq 27QHD Touch

User avatar
Lukas
Posts: 465
Joined: 14 Jan 2011, 11:15
Contact:

Re: Mac OS High Sierra (update 01/08/2018)

Post by Lukas » 03 Nov 2018, 12:08

melanie wrote:
23 Oct 2018, 11:28
TVPaint Animation 10.5.7 64 bits does not run on Mojave, but the 32 bits version does.
Thanks, it works great! 32 bits should be a problem for this project.

Is there an upgrade that allows TVPaint to run without a dongle? My 1 USB-C to USB cable is already in use by my Wacom... :| (Do newer versions have different DRM?)
www.frameorder.nl | TVPaint 10 Pro 10.5.7 | OS X Mojave / Windows 10 | Cintiq 27QHD Touch

myrtle
Posts: 1
Joined: 01 Nov 2018, 16:12

Re: Mac OS High Sierra (update 01/08/2018)

Post by myrtle » 05 Nov 2018, 12:08

melanie wrote:
23 Oct 2018, 11:28
TVPaint Animation 10.5.7 64 bits does not run on Mojave, but the 32 bits version does.

Please refer to this previous post:

viewtopic.php?f=10&t=12056&p=111107#p111107
It's working great for me, so far...

User avatar
David_Fine
Posts: 517
Joined: 29 Aug 2014, 16:39

Re: Mac OS High Sierra (update 01/08/2018)

Post by David_Fine » 08 Nov 2018, 03:49

So I see that only the 32 bit version of TVPaint runs on Mojave, which is not so good. Also, after Mojave, Macs will not support any 32 bit apps, so what are the plans for updating TVPaint to continue functioning on Macs?
David Fine
iMac late 2014 3.5 GHz, 32GB RAM
Snowden Fine Animation Inc.
Vancouver, Canada

User avatar
JeremyN
Site Admin
Posts: 119
Joined: 24 Apr 2015, 14:41

Re: Mac OS High Sierra (update 01/08/2018)

Post by JeremyN » 08 Nov 2018, 08:15

Hi,
Only 32bits version works for TVPaint 10 but, for TVPaint 11.0.8, there is no problem with the 64bits version on Mojave.
Mac Developer

Post Reply