How to save the corrupted File?

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redmoon30
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Joined: 04 Sep 2017, 15:48

How to save the corrupted File?

Post by redmoon30 » 04 Sep 2017, 16:13

Hello,I’m Redic. I need your help~!
My friend’s computer shut down unexpectedly, and her file seems damaged and she can’t open it.
I can’t open the file, either. So I come here to look for some help.

Here’s the link of the file :https://drive.google.com/file/d/0B5XoWq ... BwaW8/view

Thanks very much!

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Fabrice
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Re: How to save the corrupted File?

Post by Fabrice » 04 Sep 2017, 19:54

hello and welcome,

Let's start with this : viewtopic.php?f=10&t=6167
Fabrice Debarge, Product Manager, TVPaint Team

redmoon30
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Joined: 04 Sep 2017, 15:48

Re: How to save the corrupted File?

Post by redmoon30 » 05 Sep 2017, 00:05

Oops, sorry I forger to type these information.

win7, 64bit
TvPaint Pro 11 , 64bit

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Fabrice
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Re: How to save the corrupted File?

Post by Fabrice » 05 Sep 2017, 00:12

can you send me a link to download the file in a PM ?
Fabrice Debarge, Product Manager, TVPaint Team

redmoon30
Posts: 4
Joined: 04 Sep 2017, 15:48

Re: How to save the corrupted File?

Post by redmoon30 » 05 Sep 2017, 00:49

Fabrice wrote:
05 Sep 2017, 00:12
can you send me a link to download the file in a PM ?
sorry, what is PM ?
can't this link ( https://drive.google.com/file/d/0B5XoWq ... BwaW8/view ) work?

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Fabrice
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Re: How to save the corrupted File?

Post by Fabrice » 05 Sep 2017, 08:08

PM = private message in this forum.
I thought you wouldn't like to share your project with everyone.
Ok, we will check this.
Fabrice Debarge, Product Manager, TVPaint Team

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Eric Scholl
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Joined: 04 Apr 2011, 14:40

Re: How to save the corrupted File?

Post by Eric Scholl » 05 Sep 2017, 08:28

Hi redmoon30,

We managed to recover parts of your corrupted file.
I've sent you a private message with a link to download it.
Eric Scholl, TVPaint Team.

redmoon30
Posts: 4
Joined: 04 Sep 2017, 15:48

Re: How to save the corrupted File?

Post by redmoon30 » 05 Sep 2017, 08:41

Fabrice wrote:
05 Sep 2017, 08:08
PM = private message in this forum.
I thought you wouldn't like to share your project with everyone.
Thanks, this is my first time to use this forums, lol.
Eric, Fabrice, thanks for your help!

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