TVPaint crashing after minimizing Topic is solved

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Lala-Ru
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TVPaint crashing after minimizing

Post by Lala-Ru » 02 Nov 2016, 17:59

Hello,

I have a problem with TVPaint (Standard 11 edition) crashing. The crash will occur after I have minimized TVP and then try to bring it back up on screen. The message appears:

'TVPaint Animation 11 (32bits) has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.'

I am using the software on a Microsoft Surface Pro 4.

Thanks for any help anyone has to offer!

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Elodie
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Re: TVPaint crashing after minimizing

Post by Elodie » 03 Nov 2016, 01:53

Are you up to date ?
Questions or problems regarding the forum ? Please contact me by PM
Question regarding TVPaint or need a quotation ? Please contact me by email

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Elodie
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Re: TVPaint crashing after minimizing

Post by Elodie » 04 Nov 2016, 14:43

Is your license up to date ? (11.0.3)
Questions or problems regarding the forum ? Please contact me by PM
Question regarding TVPaint or need a quotation ? Please contact me by email

Shunsuke Saito
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Re: TVPaint crashing after minimizing

Post by Shunsuke Saito » 15 Nov 2016, 20:13

This problem happened to me too.
I think there is a problem with N-trig devices.
( I'm not using Surface Pro 4, but Vaio Z Canvas which also uses N-trig)
Minimizing or even moving the window crashes TVpaint when it's done by pen.
Doing it with fingers, trackpads nor mices don't have any problems.

In my case this trouble was fixed by changing the API to Ink.
Turning it to Wintab causes the problem.
But then Right-click stops working with Ink...(It works with Wintab).
For now I'm setting the shortcut for Right-click to a keyboard.

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Fabrice
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Re: TVPaint crashing after minimizing

Post by Fabrice » 16 Nov 2016, 10:37

But then Right-click stops working with Ink...(It works with Wintab).
That's the wau "Ink" works, I'm afraid it can't change easily.

Minimizing or even moving the window crashes TVpaint when it's done by pen.
Doing it with fingers, trackpads nor mices don't have any problems.
ok, we will check the bug on our Surface 3
Fabrice Debarge, Product Manager, TVPaint Team

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Fabrice
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Re: TVPaint crashing after minimizing

Post by Fabrice » 16 Nov 2016, 14:24

no crash here.
Do you use some specific N-Trig drivers ?
Do you use the v11.0.3 ?
Fabrice Debarge, Product Manager, TVPaint Team

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Thierry
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Re: TVPaint crashing after minimizing

Post by Thierry » 16 Nov 2016, 15:26

I've updated our Surface Pro 3 with the latest version of Windows 10, and still no crash, whether it's Pro or Standard.

What software do you have on your tablet ? Some of them could cause an interference with TVPaint.
Is your Windows 10 up to date ?
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Shunsuke Saito
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Re: TVPaint crashing after minimizing

Post by Shunsuke Saito » 17 Nov 2016, 05:13

Thank you for the reply.

I use latest version of Windows 10 Pro and TVpaint 11.0.3.
I don't think I have no special software that can cause this problem.
I have no idea what version of N-trig my computer uses,
but the Wintab driver is the one which can be downloaded from here

https://www.microsoft.com/en-us/downloa ... x?id=49498" onclick="window.open(this.href);return false;

I think N-trig which used in Surface Pro 3 is different from that of Surface Pro 4 since the pressure sensitivity is different.
I assume Surface 4 Pro and Vaio Z Canvas uses the same N-trig version considering from the pressure sentitivity.
Could this be the reason?

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Fabrice
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Re: TVPaint crashing after minimizing

Post by Fabrice » 17 Nov 2016, 08:41

I think N-trig which used in Surface Pro 3 is different from that of Surface Pro 4 since the pressure sensitivity is different.
I assume Surface 4 Pro and Vaio Z Canvas uses the same N-trig version considering from the pressure sentitivity.
Could this be the reason?
yes, probably.
We are investigating.
Fabrice Debarge, Product Manager, TVPaint Team

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Fabrice
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Re: TVPaint crashing after minimizing.

Post by Fabrice » 21 Nov 2016, 17:44

Do you have AdobeCC installed ?
Fabrice Debarge, Product Manager, TVPaint Team

Shunsuke Saito
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Re: TVPaint crashing after minimizing

Post by Shunsuke Saito » 24 Nov 2016, 11:14

Yes.
Adobe CC 2017.

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Thierry
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Re: TVPaint crashing after minimizing

Post by Thierry » 24 Nov 2016, 11:17

Okay, I'll try to install Adobe CC on our Surface Pro 3 and see what happens.
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Thierry
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Re: TVPaint crashing after minimizing

Post by Thierry » 24 Nov 2016, 14:12

Thierry wrote:Okay, I'll try to install Adobe CC on our Surface Pro 3 and see what happens.
Nothing happens, no crash.
P.S. Si votre question a trouvé réponse, marquez votre sujet comme Résolu.
P.S. If your question has been answered, mark your topic as Solved.

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Fabrice
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Re: TVPaint crashing after minimizing

Post by Fabrice » 25 Nov 2016, 09:43

Shunsuke, may we send you a special version of the software to run a diagnostic and find where is the bug ?
Fabrice Debarge, Product Manager, TVPaint Team

Shunsuke Saito
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Re: TVPaint crashing after minimizing

Post by Shunsuke Saito » 28 Nov 2016, 01:29

Yes.
Thank you.
I'll reproduce the bug and send the diagnostic result.

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