TVPaint won't run? Topic is solved

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CarolineDG
Posts: 2
Joined: 06 Oct 2016, 07:57

TVPaint won't run?

Post by CarolineDG » 06 Oct 2016, 08:28

Hello everyone.

I recently bought TVPaint Standard edition and have already stumbled upon an issue during the installation process. I folowed every step of the installation guide accordingly and everything went smoothly but now when I try to open the program it simply won't run? No matter how many times I click the thumbnail it just won't open. I have tried uninstalling and reinstalling but the same problem still happened.
Sentinel drivers were successfully installed as well so that can't be the cause. I have a 64bit Windows laptop and the program is 32bit so that's also not the cause.
I still have to activate my tvpaint version with my unlock code but I can't because it just won't run. :( I'm also unsure if my dongle works because while it does light up when I insert it in my laptop it doesn't seem to be recognized by my computer.
I don't know why everything seems to be working against me haha I thought it would be easy to install but apparently not.

Any help is greatly appreciated because I've tried doing research on the problem but I can't find a solution!

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Thierry
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Posts: 1865
Joined: 07 Jan 2013, 08:28

Re: TVPaint won't run?

Post by Thierry » 06 Oct 2016, 09:02

Hi Caroline,

I will send you an email with your codes, so you will be able to download the update that fixes your issue.
P.S. Si votre question a trouvé réponse, marquez votre sujet comme Résolu.
P.S. If your question has been answered, mark your topic as Solved.

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CarolineDG
Posts: 2
Joined: 06 Oct 2016, 07:57

Re: TVPaint won't run?

Post by CarolineDG » 06 Oct 2016, 09:10

Thierry wrote:Hi Caroline,

I will send you an email with your codes, so you will be able to download the update that fixes your issue.
Thank you! Is it a common issue?
Shall I send you my email addres?

ndcanton
Posts: 5
Joined: 23 Oct 2016, 22:31

Re: TVPaint won't run?

Post by ndcanton » 28 Oct 2016, 14:12

Hi, I'm having the same problem as above. I requested help from the website contact but heard nothing back. Can you send me an e-mail with my codes and hopefully instructions to update?

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Thierry
Site Admin
Posts: 1865
Joined: 07 Jan 2013, 08:28

Re: TVPaint won't run?

Post by Thierry » 28 Oct 2016, 14:20

I've just replied to your request, check your emails :-)
P.S. Si votre question a trouvé réponse, marquez votre sujet comme Résolu.
P.S. If your question has been answered, mark your topic as Solved.

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