hello and welcome,ndcanton wrote:This update problem happened to a colleague and after a month of pushing deadlines, he was forced to upgrade from 10 to 11 even though he had not owned it very long. I am considering purchasing TVPaint 11, but I'd like to know, from a customer service perspective, how this will be dealt with in the future. If another anniversary update disables TVPaint 11, will there be a free upgrade or warranty to reimburse the price for the non-functional program? Thank you.
I understand your concern.
As far as possible, each version TVPaint is compiled and tested with the lastest compilers and operating systems available.
So as long as the TVPaint Animation v11 is sold, you will be sure that it's working on the officially supported Windows OS : versions 7, 8, and 10 at this time, maybe more if there is a new Windows OS released during the life of TVPaint Animation v11.
As explained, the problem here comes from the fact that Microsoft made the "Windows 10 Anniversary update" 18 months after the TVPaint Animation v10 sales & development were both stopped.