Search found 7 matches

by Bea
11 Dec 2018, 19:11
Forum: Technical Support
Topic: Mac OS High Sierra & Mojave (update 01/08/2018)
Replies: 73
Views: 56085

Re: Mac OS High Sierra & Mojave (update 01/08/2018)

Hello, I have been using Tvpaint for months on my Mac Book Pro with MacOS High Sierra Version 10.13.6 with the drivers that you sent me. I don't know why it has stopped working. The dongle is connected correctly (the yellow light is on), but when I start the software, a message window appears saying...
by Bea
01 Jul 2018, 10:28
Forum: Technical Support
Topic: Mac OS High Sierra & Mojave (update 01/08/2018)
Replies: 73
Views: 56085

Re: Mac OS High Sierra (update 15/03/2018)

Hello, I have been using Tvpaint 11 since January with a lower mac version than High Sierra. My iMac automatically updated it to High Sierra 10.13.4 , but Tvpaint kept working fine :) Now, I have just purchased a Mac Book Pro, that already has High Sierra 10.13.4 installed, and after installing Tvpa...
by Bea
02 May 2018, 07:41
Forum: Technical Support
Topic: Mac OS High Sierra & Mojave (update 01/08/2018)
Replies: 73
Views: 56085

Re: Mac OS High Sierra

Hello,

My Mac computer has automatically updated to the latest version: 10.13.4
Now TvPaint is not working. What can I do?
by Bea
10 Jan 2018, 09:06
Forum: Technical Support
Topic: Tv Paint Installation
Replies: 7
Views: 5292

Re: Tv Paint Installation

Good morning Thierry!

It did work! :D

Thank you very much!!
by Bea
09 Jan 2018, 17:18
Forum: Technical Support
Topic: Tv Paint Installation
Replies: 7
Views: 5292

Re: Tv Paint Installation

Hello Eloide, Sorry about that. I thought that the first post wasn't on the right place. I already downloaded this version "Sentinel_System_Driver_7.5.4_Mac.zip", but didn't work when I did it. I have tried it again, and isn't working now either. MacOs doesn't advise me about an unidentified develop...
by Bea
09 Jan 2018, 12:29
Forum: Technical Support
Topic: Tv Paint Installation
Replies: 7
Views: 5292

Re: Tv Paint Installation

Hello, I have a problem with TvPaint installation. After following all the steps, the software doesn't detect the dongle. The dongle is connected and its green light is on, so there is not a problem with it. Apparently it is related with the Sentinel drivers and the macOs version. My current version...
by Bea
09 Jan 2018, 11:32
Forum: Technical Support
Topic: Tv Paint Installation
Replies: 7
Views: 5292

Re: Mac OS High Sierra

Hello, I have tried to find a solution on your site support forum, and it seems that what happened in my case is a quite common issue for other users; TvPaint software doesn't detect the dongle. The dongle is connected and its green light is on, so there is not a problem with it. Apparently it is re...