Search found 557 matches

by Thierry
20 Jun 2018, 09:32
Forum: Technical Support
Topic: Mac OS High Sierra (update 15/03/2018)
Replies: 37
Views: 11601

Re: Mac OS High Sierra (update 15/03/2018)

I'm going to send you an email this morning Elias.
by Thierry
19 Jun 2018, 09:03
Forum: Technical Support
Topic: TV Paint Freezes if idle too long
Replies: 3
Views: 148

Re: TV Paint Freezes if idle too long

Hi,

I've encountered the issue several times before, but it was only on Mac.
Which version of TVPaint are you using ? v10 or v11 ?

Best,
by Thierry
11 Jun 2018, 12:37
Forum: Technical Support
Topic: Can I duplicate my dongle
Replies: 3
Views: 156

Re: Can I duplicate my dongle

Agris wrote:
11 Jun 2018, 11:26
Thnx for the reply Thierry! I'll consider that. However I came up with a simple solution - I attached the dongle to my keychain, so it's always with me. Maybe this great solution will help also someone else
This is also a nice solution :D
by Thierry
11 Jun 2018, 09:37
Forum: Technical Support
Topic: Can I duplicate my dongle
Replies: 3
Views: 156

Re: Can I duplicate my dongle

Hello Agris,

As discussions surrounding purchases, dongles and licenses aren't something that should be done on a public forum, I advise you to use our Contact Form instead :)

Best,
by Thierry
11 Jun 2018, 09:04
Forum: Technical Support
Topic: Is it usual for TVpaint's demo version to crash very often?
Replies: 4
Views: 157

Re: Is it usual for TVpaint's demo version to crash very often?

That is indeed not normal at all.

Are you on Mac, Windows ?
Is it the 32-bits version or the 64-bits ?

Do you use a tablet ? If so, which one ?
by Thierry
07 Jun 2018, 14:37
Forum: Technical Support
Topic: All custom panels and actions disappeared
Replies: 10
Views: 2534

Re: All custom panels and actions disappeared

Here are the locations: Windows : C:\Users\<username>\AppData\Roaming\tvp animation 11 Mac : /Users/<username>/Library/tvp animation 11 To access it, click on the Go to menu, then keep the Alt key in: the Library folder will be displayed in the list. Linux : /home/<username>/.tvp/tvp animation 11 To...
by Thierry
07 Jun 2018, 10:17
Forum: Technical Support
Topic: Mac OS High Sierra (update 15/03/2018)
Replies: 37
Views: 11601

Re: Mac OS High Sierra (update 15/03/2018)

(it has been resolved on the phone)
by Thierry
06 Jun 2018, 13:35
Forum: Technical Support
Topic: All custom panels and actions disappeared
Replies: 10
Views: 2534

Re: All custom panels and actions disappeared

Soom wrote:
06 Jun 2018, 12:42
I always backup the whole Configuration folder, so I never loose any custom stuff.
That's always a good idea! :)
by Thierry
31 May 2018, 13:06
Forum: Technical Support
Topic: All TVPaint settings lost at launch
Replies: 9
Views: 309

Re: All TVPaint settings lost at launch

Hi,

When you go in the Preferences panel (Edit > Preferences), and in the Startup tab, what is selected in the first option ?
config.png
config.png (8.73 KiB) Viewed 305 times
If you don't have "Remember last used configuration", select it.
The software should now remember the settings.
by Thierry
24 May 2018, 08:27
Forum: Technical Support
Topic: THANK YOU!!!
Replies: 3
Views: 263

Re: THANK YOU!!!

Congratulations David !
by Thierry
23 May 2018, 07:38
Forum: Technical Support
Topic: TVPaint Login Problems
Replies: 1
Views: 214

Re: TVPaint Login Problems

I've sent you a PM.
by Thierry
15 May 2018, 13:10
Forum: Technical Support
Topic: Mac OS High Sierra (update 15/03/2018)
Replies: 37
Views: 11601

Re: Mac OS High Sierra (update 15/03/2018)

The original post on this topic has been updated with the correct procedure on how to install the dongle drivers.
by Thierry
14 May 2018, 12:42
Forum: Technical Support
Topic: Is it possible to recover a corrupted file?
Replies: 5
Views: 556

Re: Is it possible to recover a corrupted file?

Hi,

Can you upload the file on WeTransfer, and send me the download link in a Private Message ?
We'll see what we can do.
by Thierry
14 May 2018, 08:15
Forum: Made with TVPaint
Topic: New tests using TVPaint
Replies: 12
Views: 921

Re: New tests using TVPaint

Stunning work, as usual !
by Thierry
27 Apr 2018, 10:14
Forum: Technical Support
Topic: Is it possible to recover a corrupted file?
Replies: 5
Views: 556

Re: Is it possible to recover a corrupted file?

Hi Samkat,

I'll forward the file to our developers, and keep you informed :)