Search found 523 matches

by Thierry
59 minutes ago
Forum: Technical Support
Topic: Dongle issue after fixing computer
Replies: 4
Views: 36

Re: Dongle issue after fixing computer

Dorinah wrote:
Today, 14:59
I have also already send a mail but maybe someone here had already experienced this issue, and at this point I'm just pulling out my hair because of stress.
Hi Dorina,

I've just answered the emails you sent us, check your inbox :)
by Thierry
Today, 08:38
Forum: Technical Support
Topic: My file is corruted and won't open, need help
Replies: 1
Views: 53

Re: My file is corruted and won't open, need help

Hello kgbla,
TvPaint Animation 10 Pro (10.5.3-64bit)
Can you first update TVPaint Animation 10 to the last version, which is 10.5.7, then try to open the file again?
If it still doesn't work, you can send me the project :)
by Thierry
14 Feb 2018, 08:53
Forum: Communauté Francophone
Topic: RAM insuffisante ?
Replies: 2
Views: 70

Re: RAM insuffisante ?

Bonjour,

Tout d'abord, quelle version de TVPaint utilisez-vous ? 9, 10, 11 ? Pro, Standard ?
Êtes-vous sur Windows, Mac, Linux ?
by Thierry
01 Feb 2018, 15:37
Forum: Communauté Francophone
Topic: tool Presets v2 imposible a trouver !!!
Replies: 3
Views: 159

Re: tool Presets v2 imposible a trouver !!!

Les mises à jour ne remplacent pas les panneaux tout seul, car si jamais des utilisateurs avaient modifié les panneaux déjà existants, leurs modifications auraient été perdues :)
by Thierry
29 Jan 2018, 14:31
Forum: Technical Support
Topic: Making sheet for people working in another software
Replies: 37
Views: 2254

Re: Making sheet for people working in another software

The Timesheet corresponds to Japanese needs. On the current version of the Timesheet , is there any way to adjust the size of the font used , so it isn't so cramped ? What do the Japanese studios do when the numbering in their scenes is in triple and quadruple digits ? The sheet becomes unreadable ...
by Thierry
16 Jan 2018, 15:13
Forum: Technical Support
Topic: FXstack management
Replies: 8
Views: 570

Re: FXstack management

Indeed, impressive :shock:
by Thierry
10 Jan 2018, 08:37
Forum: Technical Support
Topic: Tv Paint Installation
Replies: 7
Views: 871

Re: Tv Paint Installation

Hi Bea,

As you are using Sierra, I advise you to use these drivers instead:
SentinelProtectioninstaller-7.4.2.tar
(1.32 MiB) Downloaded 52 times
Can you install them and see if it works ?
by Thierry
09 Jan 2018, 10:29
Forum: Technical Support
Topic: TVPaint User Accounts are now available !
Replies: 17
Views: 3345

Re: TVPaint User Accounts are now available !

Should be fixed now.
by Thierry
05 Jan 2018, 14:58
Forum: Off Topic Discussions
Topic: Could there be a future for TVPaint iPad ?
Replies: 5
Views: 910

Re: Could there be a future for TVPaint iPad ?

when might this be available?
When it's ready :)
by Thierry
02 Jan 2018, 08:35
Forum: Made with TVPaint
Topic: Happy 2018!
Replies: 13
Views: 1064

Re: Happy 2018!

Happy new year !
by Thierry
13 Dec 2017, 10:55
Forum: Technical Support
Topic: Special characters in the storyboarding export.
Replies: 9
Views: 991

Re: Special characters in the storyboarding export.

It's more a bug than a feature request, indeed.
I will move the topic to the appropriate section :)

In the meantime, could you send us your project with the special Hungarian characters ?
It will help us a lot for fixing the bug.
by Thierry
13 Dec 2017, 10:24
Forum: Technical Support
Topic: Mac menu covering TVpaint
Replies: 5
Views: 903

Re: Mac menu covering TVpaint

Hi Bridagiers, To fix this, click with the left mouse button on one of the corner of the window and maintain it (like if you want to resize it) then, press the button Alt and don't release it. Then drag your mouse. The window should normally schrink and the title bar will appear so you will be able ...
by Thierry
21 Nov 2017, 13:44
Forum: Technical Support
Topic: Exporting into After Effects
Replies: 7
Views: 3979

Re: Exporting into After Effects

irisfrankhuizen wrote:
16 Nov 2017, 19:15
Hi Thierry! Would it be possible to send me the same one? I have the same issue as Joanna.

Many thanks,
Iris
What I sent to Joanna at the time is now available in TVPaint 11.0.8
You can now export in JSON in the Export Panel > Clip Structure tab !
:)
by Thierry
14 Nov 2017, 08:32
Forum: Technical Support
Topic: My file is corrupted and need some help
Replies: 7
Views: 1119

Re: My file is corrupted and need some help

redmoon30 wrote:
13 Nov 2017, 23:59
TvPaint Pro 9(9.5.3) , 64bit
First of all, try to update your software, we did a lot of updates and bugfixes in version 9 after v9.5.3.
Go to the "Help" main menu, and then "Check for updates".
by Thierry
13 Nov 2017, 16:02
Forum: Technical Support
Topic: dongel doesn't work
Replies: 3
Views: 735

Re: dongel doesn't work

The Sentinel drivers that were shipped with TVPaint Animation 9 no longer work on the recent versions of macOS. I have uploaded the Sentinel on our server, here's a link: https://owncloud.tvpaint.com/index.php/s/IYbwLMEUgsVQ6yn When I buy tvpaint11 pro, will I be alble to work with the tvpaint 9 pro...