Search found 215 matches

by djsolomon
04 Jun 2017, 15:20
Forum: Technical Support
Topic: Wacom Cintiq Pro 16
Replies: 4
Views: 3429

Re: Wacom Cintiq Pro 16

Hi Elodie and thank you !

Debra Solomon
by djsolomon
03 Jun 2017, 14:58
Forum: Technical Support
Topic: Wacom Cintiq Pro 16
Replies: 4
Views: 3429

Wacom Cintiq Pro 16

Hi Tv Paint !

Can you use the Wacom Cintiq Pro 16 with TV Paint ? I know it is a fairly new piece of equipment .

thank you

Debra Solomon
by djsolomon
02 Jan 2017, 15:19
Forum: Technical Support
Topic: Need line smoothing but then line not from cursor
Replies: 0
Views: 2481

Need line smoothing but then line not from cursor

hi Thierry - Remember a few months back- I had to turn off line smoothing to make the line not be 1/2 an inch from the cursor when i draw -Well i still have that problem and i just updated to the latest TVp driver 11.3 - ( working on a mac pro running seirra ) My project must have the smooth line - ...
by djsolomon
02 Dec 2016, 14:06
Forum: Technical Support
Topic: cintiq pen lag
Replies: 2
Views: 3287

Re: cintiq pen lag

Hi Thierry - It was checked and unchecking it fixed the problem! Many thanks! Have a good weekend ! my best debra
by djsolomon
01 Dec 2016, 18:52
Forum: Technical Support
Topic: cintiq pen lag
Replies: 2
Views: 3287

cintiq pen lag

I just updated my wacom driver and have an lag in the pen line, the line doesn't start at the cursor ( after recalibrating my pen several times ) I called wacom and they had me try drawing in photoshop and there was not the same problem - has anyone had this issue ? I am working on a mac /sierra run...
by djsolomon
29 Nov 2016, 13:54
Forum: Technical Support
Topic: artifacts when pallets are moved
Replies: 13
Views: 7959

Re: artifacts when pallets are moved

hi Thierry - ok will do !
Yesterday I tried the TVP with each of my monitors plugged in by themselves - and i still had the issue- my thought is that is is the computer and TVP.
But I must admit my tech skills are limited. ; ) my best debra
by djsolomon
28 Nov 2016, 18:39
Forum: Technical Support
Topic: artifacts when pallets are moved
Replies: 13
Views: 7959

Re: artifacts when pallets are moved

Hi Thierry - thanks for your email - are you available tomorrow tuesday ?
Please let me know what time - anytime after 11 AM NY time is good for me .
thank so much debra
by djsolomon
24 Nov 2016, 00:19
Forum: Technical Support
Topic: artifacts when pallets are moved
Replies: 13
Views: 7959

Re: artifacts when pallets are moved

Hi Thierry - Please let me know what day works for you this coming week .
The only day I am unavailable is wednesday . Thank you in advance - have a lovely weekend! my best debra
by djsolomon
18 Nov 2016, 17:22
Forum: Technical Support
Topic: artifacts when pallets are moved
Replies: 13
Views: 7959

Re: artifacts when pallets are moved

Hi Thierry - Yes, of course . Thank so much in advance.

my best debra
by djsolomon
18 Nov 2016, 15:06
Forum: Technical Support
Topic: artifacts when pallets are moved
Replies: 13
Views: 7959

Re: artifacts when pallets are moved

Hi Thierry - Just thought I would mention that the issue is not in the monitors I am using. At least according to the Senior Apple support technician who did the screen sharing - he told me if he saw the artifacts then they were not screen issues . That's why they replaced the graphics cards. And ac...
by djsolomon
17 Nov 2016, 13:04
Forum: Technical Support
Topic: artifacts when pallets are moved
Replies: 13
Views: 7959

Re: artifacts when pallets are moved

Hi Thierry , sorry that didn't work .my best debra
by djsolomon
15 Nov 2016, 16:49
Forum: Technical Support
Topic: artifacts when pallets are moved
Replies: 13
Views: 7959

Re: artifacts when pallets are moved

Hi Thiery - I tried changing my screen resolution but that didn't work . I still have the atifacts -at all screen resolutions
thanks in advance for your time .

debra
by djsolomon
15 Nov 2016, 14:45
Forum: Technical Support
Topic: artifacts when pallets are moved
Replies: 13
Views: 7959

Re: artifacts when pallets are moved

hi Thierry ( sorry I thought it was Elodie answering - bad cold here :| ) - thank you for getting back to me so quickly . it seems that I don't have that option for tvpaint 11. Is there another place to look ? I went over the prefs - but didnt see that option . I threw out all my old versions of TVp...
by djsolomon
14 Nov 2016, 22:43
Forum: Technical Support
Topic: artifacts when pallets are moved
Replies: 13
Views: 7959

artifacts when pallets are moved

Hi Elodie - Sorry in advance for posting on a posted topic - this post has new information - I am working on a mac pro with a cintiq 22 inch, running sierra and using tvp 11.03 - My computer has new graphics card ( so that is not the issue) I am getting artifacts when i move Am I missing a setting ?...
by djsolomon
05 Nov 2016, 19:31
Forum: Technical Support
Topic: artifacts appear when pallets are moved
Replies: 0
Views: 2684

artifacts appear when pallets are moved

I am on a mac running sierra and getting these odd artifacts- any ideas?
I am taking the computer in to have the graphic cards checked / maybe replaced as there was a recall that i just found out about today.
Has anyone else had this issue?
sorry the photo is posting sideways ...